Operational Defect Database

BugZero found this defect 493 days ago.

F5 | 1114897

VPN cannot connect when machine tunnel service is running after upgrading to Edge Client version 7.2.2

Last update date:

4/25/2024

Affected products:

APM-Clients

Affected releases:

No affected releases provided.

Fixed releases:

7.2.4

7.2.3

7.2.2.2

Description:

Bug ID 1114897: VPN cannot connect when machine tunnel service is running after upgrading to Edge Client version 7.2.2 ... Cannot connect to the VPN after upgrading from Edge Client version 7.2.1 to 7.2.2 when machine tunnel service is running ... Impact ... After upgrading to Edge Client version 7.2.2, the VPN connection will not establish. ... Edge client with machine tunnel component and try to upgrade from Edge Client 7.2.1.3 to 7.2.2. ... Workaround ... Workaround 1: Uninstall the previous version of Machine Tunnel, and then install the newer Machine Tunnel version 7.2.2 or later Workaround 2: Import the new certificate into the F5FirepassRoot store of the local computer. ... 1. Extract the new certificate by downloading and installing Edge Client version 7.2.2 or later. ... 2. Browse to the folder where the client components are installed. ... 10. In the Certificate Import Wizard, browse for the certificate saved in step 4 and click Next. ... Now Edge Client will establish a V...

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