Operational Defect Database
BugZero found this defect 1419 days ago.
Data sources
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F5 | 867549
LCD touch panel reports "Firmware update in progress" indefinitely
Last update date:
4/26/2024
Affected products:
BIG-IP
BIG-IP Install/Upgrade
BIG-IP TMOS
Affected releases:
14.1.0
14.1.0.1
14.1.0.2
14.1.0.3
14.1.0.5
14.1.0.6
14.1.2
14.1.2.1
14.1.2.2
14.1.2.3
14.1.2.4
14.1.2.5
Fixed releases:
No fixed releases provided.
Description:
Symptoms ... After a software upgrade that includes an LCD firmware update, the LCD touch panel may remain stuck reporting an error indefinitely / for longer than 30 minutes: Firmware update in Progress may take up to 30 minutes. ... Impact ... The system is functional, but the LCD displays the firmware update screen indefinitely. ... The LCD cannot be used while it is frozen on the firmware update warning screen. ... Conditions ... Important: Before attempting this workaround, check that there are no indications the system is still performing a firmware update (such as a terminal prompt), and that the following messages can be found in /var/log/ltm after the most recent boot: notice chmand[6302]: 012a0005:5: firmware update succeeded. ... notice chmand[6302]: 012a0005:5: Firmware check finished. ... These messages indicates that the firmware update has finished, and the LCD is displaying the warning screen in error, so it is safe to perform the workaround. ... Reboot the BIG-IP sys...
