Operational Defect Database
BugZero found this defect 1167 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | a00016024en_us
Advisory: (Revision) Integrated Lights-Out 4 (iLO 4) - Unconnected Fibre Channel Port Reported As "Degraded" in iLO 4 System Information Page
Last update date:
1/17/2024
Affected products:
HPE Integrated Lights-Out 4 (iLO 4)
HPE ProLiant BL420c Gen8 Server Blade
HPE ProLiant BL460c Gen8 Server Blade
HPE ProLiant BL460c Gen9 Server Blade
HPE ProLiant BL465c Gen8 Server Blade
HPE ProLiant BL660c Gen8 Server Blade
HPE ProLiant DL120 Gen9 Server
HPE ProLiant DL180 Gen9 Server
HPE ProLiant DL320e Gen8 Server
HPE ProLiant DL320e Gen8 v2 Server
HPE ProLiant DL360 Gen9 Server
HPE ProLiant DL360e Gen8 Server
Affected releases:
HPE Integrated Lights-Out 4 (iLO 4), HPE Integrated Lights-Out 4 (iLO 4) Firmware for ProLiant Gen8 Servers
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 6 03/10/2021 Updated Resolution, use HPE Agentless Management Service 10.97.0.0. 5 02/19/2019 Updated Resolution, workaround to disable port is removes as it is not needed. Use fix, HPE Agentless Management Service 2.9.0. 4 01/08/2019 Updated Resolution with fix, HPE Agentless Management Service 2.9.0. 3 03/09/2018 Updated Description section with updated version of the HPE ProLiant Agentless Management Service for Linux. 2 10/17/2017 Updated Resolution section with permanent fix, updated version of the HPE ProLiant Agentless Management Service for Linux. 1 05/19/2017 Original Document Release. On an HPE ProLiant Gen8-series and HPE ProLiant Gen9-series server configured with any Fibre Channel controller and the HPE Agentless Management Service earlier than version 2.6.2, if any part of the Fibre channel port is physically not connected, the Integrated Lights-Out 4 (iLO 4) firmware version 2.50 (or later) System Information page will report the unconnected port as "Not Connected" and the Controller status as critical "Degraded." Instead, the unconnected port should display as "unknown" in the iLO 4 System Information Page. For example, when an Ethernet port is physically not connected, the System Information page will report the unconnected port "Unknown" and the Controller status as "OK." This has only been observed after upgrading the iLO 4 firmware to Version 2.50 when a Fibre Channel port is not connected. The critical status reported by iLO 4 for an unconnected Fibre Channel port does not affect the operation or functionality of the server.
Scope
Any HPE ProLiant Gen8-series or HPE ProLiant Gen9-series server with iLO 4 firmware version 2.50 (or later).
Resolution
This does not occur with the HPE ProLiant Agentless Management Service for HPE Apollo, ProLiant and Synergy Gen9 servers version 10.97.0.0. The latest version of the HPE Agentless Management Service is available as follows: Software Details - HPE ProLiant Agentless Management Service for HPE Apollo, ProLiant and Synergy Gen9 servers | HPE Support The operation or functionality of the server is not affected although a critical status is reported by iLO 4 for an unconnected Fibre Channel port. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document . To search for additional advisories related to iLO 4, use the following search string: +Advisory +ProLiant -"Software and Drivers" +iLO 4
