Operational Defect Database
BugZero found this defect 1945 days ago.
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Hewlett Packard Enterprise | a00039315en_us
Advisory: (Revision) HPE ProLiant DL-Series Gen8 Servers - Certain Systems May Experience Sudden Fan Failure
Last update date:
3/12/2024
Affected products:
HPE ProLiant DL320e Gen8 Server
HPE ProLiant DL360p Gen8 Server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 4 1/22/2019 Scope updated with correct impacted Spare Part Number for the HPE ProLiant DL320e Gen8 Server 3 1/04/2018 Scope updated, new Spares Part Numbers 2 7/01/2016 Spare Part Numbers updated 1 3/27/2014 Original document release Certain HPE ProLiant DL-series Gen8 servers may experience sudden fan failure when the Thermal Configuration in the ROM-Based Setup Utility (RBSU) is set to "Increased Cooling" or "Maximum Cooling." Two simultaneous fan failures will cause the system to shut down. The following occurs when the server fans fail: The corresponding System Insight Display (SID) LED will illuminate amber. The Integrated Management Log (IML)will report "Fan Failure (Fan#, Location System)." The HP Integrated Lights-Out (iLO) Fan Status will report "Degraded." Figure 1: Example of a System Insight Display (SID) from an HPE ProLiant DL360p Gen8 Server. A Fan LED (circled in yellow) will glow amber if its corresponding fan fails. Figure 2: Sample of IML Log. Figure 3: Sample iLO fan status.
Scope
Any of the following HPE ProLiant DL-Series Gen8 servers with fans (see Spare Part Numbers below). HPE ProLiant DL-Series Gen8 Servers Spares Part Number for Affected Fans HPE ProLiant DL160 Gen8 677059-001 HPE ProLiant DL320e Gen8 686664-001 HPE ProLiant DL360e Gen8 667882-001 822531-001 HPE ProLiant DL360p Gen8 667882-001 822531-001
Resolution
As a workaround, set Thermal Configuration in the RBSU to "Optimal Cooling." HPE recommends this proactive workaround because two simultaneous fan failures will cause the system to shut down. Faulty fans may also self-correct after the fan is re-seated, the system is rebooted, or (in some cases) when the hood is removed while the server is running. If a fan has already failed, reboot the system. The fan should function properly after reboot. If the issue persists, contact HPE Customer Support and reference document number c04218980. Click on the following URL to locate the HPE Customer Support phone number in your country: https://h20195.www2.hpe.com/v2/Getdocument.aspx?docname=A00039121ENW . RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
