Operational Defect Database
BugZero found this defect 2141 days ago.
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Hewlett Packard Enterprise | a00039957en_us
Advisory: (Revised) HPE 3PAR StoreServ Storage - AREX Solid State Drive Models May Log A False Critical Temperature Alert
Last update date:
1/2/2024
Affected products:
HPE 3PAR StoreServ 10000 Storage
HPE 3PAR StoreServ 20000 Storage
HPE 3PAR StoreServ 7000 Storage
HPE 3PAR StoreServ 7450 Storage
HPE 3PAR StoreServ 8000 Storage
HPE 3PAR StoreServ 9000 Storage
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 10 July 2018 Changed the title, changed the first sentence of the Description, replaced the Scope section, and changed the first sentence of the Resolution 1 17 January 2018 Original Document Release Solid State Drive (SSD) models starting with "AREX" installed in an HPE 3PAR StoreServ Storage system may log a false critical temperature alert. This is cleared within one or two minutes, as shown by the example alerts below, and the drive continues to operate normally: The temperature listed for the SSD during this brief period is incorrectly reported at "135C " , which can be displayed using the CLI command showpd -e :
Scope
This issue applies to the following Solid State Drive (SSD) models installed in an HPE 3PAR StoreServ Storage system: AREX0400S5xnNTRI AREX0480S5xnNTRI AREX0920S5xnFTRI AREX0920S5xnNTRI AREX1920S5xnNTRI AREX1920S5xnFTRI AREX3840S5xnFTRI AREX3840S5xnNTRI
Resolution
The critical temperature alert described in the Description section of this advisory can be safely ignored if it is for an AREX SSD model installed in an HPE 3PAR StoreServ Storage system, and the alert is cleared within one or two minutes. The temperature of the SSD can be monitored with the CLI command showpd -e . RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form
