Operational Defect Database
BugZero found this defect 1103 days ago.
Data sources
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Hewlett Packard Enterprise | a00050465en_us
Advisory: (Revision) HPE Systems - "Unexpected Shutdown and Restart" Integrated Management Log (IML) Messages on HPE ProLiant Gen10 Servers with an Intel Xeon Processor
Last update date:
1/30/2024
Affected products:
HPE Apollo 2000 System
HPE Apollo 6000 DLC System
HPE ProLiant BL460c Gen10 Server Blade
HPE ProLiant DL360 Gen10 server
HPE ProLiant DL380 Gen10 server
HPE ProLiant DL560 Gen10 server
HPE ProLiant DL580 Gen10 server
HPE ProLiant ML350 Gen10 server
HPE ProLiant XL170r Gen10 Server
HPE ProLiant XL190r Gen10 Server
HPE ProLiant XL230k Gen10 Server
HPE ProLiant XL450 Gen10 Server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 3 05/13/2021 Modified Resolution with information for the latest Service Pack for ProLiant or Synergy Release Set. 2 02/26/2020 Modified Resolution, update to System ROM Version 2.30 (or later). 1 06/29/2018 Original Document Release. HPE ProLiant and Synergy Gen10 servers with Intel Xeon processors may reboot randomly. After the reboot event has completed, the Integrated Management Log (IML) will display: Unexpected Shutdown and Restart - An undetermined error type resulted in a reboot of the server. ACTION: If issue persists, contact HPE service. An Uncorrectable Machine Check Error MAY also be logged; however, this does not typically occur. No other errors are usually logged at the same time. This condition is not HPE-specific, though the error messages are HPE-specific.
Scope
Any HPE ProLiant Gen10 or Synergy Gen10 servers configured with Intel Xeon processors.
Resolution
Updating to System ROM Version 2.30 (or later) will prevent certain causes of this behavior. Follow the steps from the example below to obtain the latest system ROM: In addition, configuring to either the " High Performance Compute" or "Virtualization - Max Performance " workload profiles help mitigate this behavior. If the behavior continues after updating to System ROM 2.30 (or later), additional firmware and driver updates may be needed. This can be performed using the latest Service Pack for ProLiant or Synergy Release Set. To download System ROM Version 2.30 (or later), perform the following steps: Click the following link: Hewlett Packard Enterprise Support Center Enter a product name (e.g., "DL380 Gen10 SPP or HPE Synergy 480 Gen10") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: For further filtering if needed - Select the specific Operating System from the Operating Environment. Locate and select the System ROM Version 2.30 (or later). click the Revision History tab to locate the latest version. For more important information, review the Release Notes tab. Click the Download button. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document . To search for additional advisories related to HPE Gen10, use the following search string: +Advisory +ProLiant -"Software and Drivers" +HPE Gen10
