Operational Defect Database
BugZero found this defect 2095 days ago.
Data sources
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Hewlett Packard Enterprise | a00052541en_us
Advisory: HPE Solid State Drives - FIRMWARE UPGRADE REQUIRED For Certain 375GB NVMe SSD and 750GB PCIe HHHL Models to Improve Drive Reliability and Prevent Data Integrity Risk
Last update date:
2/22/2024
Affected products:
HPE Synergy 480 Gen10 Compute Module
HPE Synergy 660 Gen10 Compute Module
HPE Synergy 680 Gen9 Compute Module
HPE ProLiant BL460c Gen10 Server Blade
HPE ProLiant DL360 Gen10 server
HPE ProLiant DL360 Gen9 Server
HPE ProLiant DL380 Gen10 server
HPE ProLiant DL380 Gen9 Server
HPE ProLiant DL385 Gen10 server
HPE ProLiant DL560 Gen10 server
HPE ProLiant DL580 Gen10 server
HPE ProLiant DL580 Gen9 Server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
IMPORTANT: This drive firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition, which could potentially result in sub-optimal server performance or data loss. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. On certain NVMe/PCIe Solid State Drive (SSD) models listed in the Scope section below, the HPK2 firmware improves drive reliability. The SSDs may become unresponsive when they are at a firmware release prior to version HPK2. Important: Once HPK2 firmware is updated on the SSD, firmware cannot be downgraded to version HPK0.
Scope
Any of the HPE ProLiant or Apollo Servers listed under the Hardware Platforms Affected section configured with the following HPE SSD models with HPK0 firmware installed: HPE Model Number Option Kit Description EO000375KWJUC 878014-B21 HPE 375GB NVMe x4 Lanes Write Intensive SFF (2.5in) SCN SSD ET000750KWJTF 878038-B21 HPE 750GB PCIe x4 Lanes Write Intensive HHHL Card
Resolution
To prevent the issue described above from occurring, upgrade the drive firmware to version HPK2. Obtain firmware HPK2 by clicking the following link: https://www.hpe.com/global/swpublishing/MTX-9ce0a35b55bc4832959cba3eb1 . Release Notes Issues Fixed After a warm reboot, the drive would fail to be recognized. A drive would become non-functional due to a disabled logic state that resulted from a vSAN PCIe Advance Error Reporting issue where device registers were accessed before they became ready. NOTE: Products sold prior to the November 1, 2015 separation of Hewlett-Packard Company into Hewlett Packard Enterprise Company and HP Inc. may have older product names and model numbers that differ from current models. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
