Operational Defect Database
BugZero found this defect 153 days ago.
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Hewlett Packard Enterprise | a00060003en_us
Advisory: (Revision) HPE Network Adapters - Intel EEPROM Code Will Not Take Effect After a Firmware Update Is Performed For Certain HPE Intel-Based Network Adapters, Even If a Reboot Is Performed
Last update date:
12/19/2023
Affected products:
HPE Ethernet 1Gb 2-port 368i Adapter
HPE Ethernet 1Gb 4-port 369i Adapter
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 4 December 19, 2023 After an exhaustive investigation, HPE has reduced and defined the specific Scope affected by this issue. 3 July 31, 2023 HPE Synergy 4610C 10/25Gb Ethernet Adapter (813890-B21) has been added to the Scope section. 2 May 16, 2023 Scope section has been updated to reflect the actual product marketing names. The following HPE Intel-based network adapters have been added to the Scope section: Intel E810-XXVDA2 Ethernet 10/25Gb 2-port SFP28 OCP3 Adapter for HPE (P10106-B21) Intel E810-XXVDA2 Ethernet 10/25Gb 2-port SFP28 Adapter for HPE (P08443-B21) Intel E810-XXVDA4 Ethernet 10/25Gb 4-port SFP28 Adapter for HPE (P08458-B21) Intel I350-T4 Ethernet 1Gb 4-port BASE-T OCP3 Adapter for HPE (P08449-B21) Intel I350-T4 Ethernet 1Gb 4-port BASE-T Adapter for HPE (P21106-B21) Additional information has been added to the Resolution section. 1 November 12, 2018 Original Document Release. Intel Electrically Erasable Programmable Read-Only Memory (EEPROM) code will not take effect after the network adapter firmware is installed on the HPE Intel-based network adapters listed in the Scope section below, even if a reboot is performed. If the NVM version of the firmware package changes on these network adapters, it will require that power be disconnected from the server entirely for about 5 seconds and then reattached. This is required because the EEPROM/NVM (non-volatile memory) of these network adapters is kept active, even when the server is powered off, by the System Auxiliary power. For these network adapters, this is required for Wake-on-LAN (WoL) and some other functions.
Scope
Any HPE platform configured with any of the following HPE Intel-based network adapters: HPE Ethernet 1Gb 2-port 368i Adapter (LOM) HPE Ethernet 1Gb 4-port 369i Adapter (LOM) HPE Ethernet 1Gb 2-port 368FLR-MMT Adapter (ALOM) HPE Ethernet 10Gb 2-port 568FLR-MMSFP+ Adapter (ALOM) HPE Ethernet 10Gb 2-port 568FLR-MMT Adapter (ALOM)
Resolution
This is functioning as designed. After a firmware update is performed, disconnect the server from its power source entirely for about 5 seconds and then reconnect it to complete a full power reset. IMPORTANT INFORMATION: A full power removal will be required for these HPE Intel-based network adapters because they use aux power (which is always used even when the server is powered off) to ensure that the network adapter firmware is powered and it can respond to "Wake-On-LAN (WOL)" packets when the server is powered off. This means that the only way to reset the network adapter firmware is to remove power from the system. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
