Operational Defect Database
BugZero found this defect 1992 days ago.
Data sources
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Hewlett Packard Enterprise | a00061596en_us
Advisory: HPE ProLiant Gen9 Servers- Certain HPE 800W Flex Slot Titanium Hot Plug Power Supplies May Cause Intermittent Power-On Faults On HPE ProLiant Gen9 Servers
Last update date:
2/22/2024
Affected products:
HPE Apollo r2000 Chassis
HPE ProLiant DL360 Gen9 Server
HPE ProLiant DL380 Gen9 Server
HPE ProLiant DL388 Gen9 Server
HPE ProLiant ML350 Gen9 Server
HPE Apollo 4200 Gen9 Server
HPE Apollo 4500 Chassis
HPE Hyper Converged 380
HPE SimpliVity 380
HPE Flexible Slot Power Supplies
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
HPE 800w Titanium power supplies Model# HSTNS-PD44 with Firmware version 1.01 (or earlier) configured on HPE ProLiant Gen9 servers, may intermittently fail to power on during a cold boot. This issue will only occur from Aux (standby) to Main power transition or when the system is cold booted. This failure mechanism affects the Aux power rail and will therefore not leave a specific fault update in the Integrated Management Log (IML) or HPE Active Health System (AHS) file. When failed, the failure can be characterized by no LED Function or operation, no Standby or LED - power button light, or no LED functionality on the system board except for the green light on the power supplies.
Scope
Any HPE 800W Flex Slot Titanium Hot Plug Power Supply Kit with the following information: Regulatory Module # HSTNS-PD44 P/N: 734870-101 GPN: 734868-001 Ref No. DPS-800AB-10A SPN: 754378-001 Firmware Version: 1.01
Resolution
To recover the server, remove the power cord from the installed supplies, wait 5-7 seconds and then reattach the power cord. Allow the system to power-cycle. To prevent this issue from occurring, upgrade the 800w Titanium power supply firmware to version 1.02 (or later) by performing the following actions: Proceed with a firmware power supply verification process, by performing the following steps: Use the iLO4 interface (Gen9 platform) to verify the firmware on any 800W Titanium power supplies installed in a server configuration. Note: iLO4 must be at firmware version 2.55 (or later) in order to update the power supply firmware. Check the system information page for the power supply and verify the firmware currently installed, by performing these steps: Log into iLO select "System Information select "Power". Download and upgrade from 800w Titanium power supply firmware version 1.01 (or earlier) to firmware version 1.02 (or later); available at the following URL: https://downloads.hpe.com/pub/softlib2/software1/publishablefirmware-generic/p1519006989/v159022/01_800_3F52_out.HPb To upgrade the power supply firmware, use the iLO4 Firmware Update page within the iLO4 GUI. Important Information: Systems with a single power supply will require a cold boot, or power cycle, in order for the firmware update to take effect. Systems with redundant power supplies will not require a cold boot for the firmware update to take effect. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
