Operational Defect Database
BugZero found this defect 69 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | a00075712en_us
Advisory: (Revision) HPE Network Adapters - Network Adapter Firmware Upgrade For All Network Adapters Will Not Be Successful if Performed On HPE Servers Configured With Certain End-of-Life (EOL) Network Adapters
Last update date:
3/12/2024
Affected products:
Service Pack for ProLiant
HPE Ethernet 10Gb 2-port 560FLB Adapter
HPE Ethernet 10Gb 2-port 560M Adapter
HPE Ethernet 10Gb 2-port 563i Adapter
HPE Ethernet 10Gb 2-port 568i Adapter
HPE Ethernet 10Gb 2-port FLR-SFP+ X520-DA2 Adapter
HPE Ethernet 10Gb 2-port FLR-SFP+ X710-DA2 Adapter
HPE Ethernet 10Gb 2-port SFP+ X520-DA2 Adapter
HPE Ethernet 10Gb 2-port SFP+ X710-DA2 Adapter
HPE Ethernet 10Gb 2-port X550-AT2 Adapter
HPE Ethernet 1Gb 2-port 361i Adapter
HPE Ethernet 1Gb 2-port 363i Adapter
Affected releases:
Service Pack for ProLiant
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 March 12, 2024 Resolution section has been updated with a new fix. 1 July 19, 2019 Original Document Release. On any HPE server configured with any of the following End-of-Life (EOL) network adapters: HPE Ethernet 1Gb 1-port 364i Adapter (LOM) HPE Ethernet 1Gb 4-port 366M Adapter (615729-B21) HPE Ethernet 10Gb 2-port 561FLR-T Adapter (700699-B21) HPE Ethernet 10Gb 2-port 561T Adapter (716591-B21) When a firmware upgrade for any other network adapter configured in the server is performed using the Service Pack for ProLiant (SPP) version 2019.03.1, the Intel firmware components will not be present for installation. OR When a firmware upgrade is performed for any other network adapter configured in the server using the individual smart components, the following error message is displayed: "Can't find supported devices in the system!" When this occurs, the firmware for any of the network adapters configured in the server cannot be upgraded.
Scope
Any HPE server configured with any of the following End-of-Life (EOL) network adapters using the HPE Intel Online Firmware Upgrade Utility for VMware version 3.10.16, Windows Server x64 Editions version 5.1.4.0 or Linux x86_64 version 1.17.17, to update the network adapter firmware for the following Intel-based network adapters: HPE Ethernet 1Gb 1-port 364i Adapter (LOM) HPE Ethernet 1Gb 4-port 366M Adapter (615729-B21) HPE Ethernet 10Gb 2-port 561FLR-T Adapter (700699-B21) HPE Ethernet 10Gb 2-port 561T Adapter (716591-B21)
Resolution
This issue was resolved in Service Pack for ProLiant (SPP) version 2019.12.0 (or later). Workaround To correctly perform a firmware upgrade, disable the EOL network adapters via RSBU, and then perform the firmware upgrade again using the Service Pack for ProLiant (SPP) version 2019.03.1 or the individual smart components. Once the firmware update is performed, re-enable the EOL network adapters. Note: For information about how to disable the network adapters via RSBU, refer to the specific server user guide. These steps may vary depending on the server. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
