Operational Defect Database
BugZero found this defect 1657 days ago.
Data sources
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Hewlett Packard Enterprise | a00091824en_us
Advisory: HPE Network Adapters - Windows Blue Screen May Occur After an Installation of Microsoft Windows Server 2016 on Systems Configured for iSCSI Boot from SAN (BFS)
Last update date:
12/8/2023
Affected products:
HPE Ethernet 1Gb 4-port 366i Adapter
Intel Adapters for HPE
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On an HPE system configured with any of the network adapters listed in the Scope section below and with iSCSI Boot from SAN (BFS) in UEFI Boot Mode, Microsoft Windows Server 2016 will be installed successfully; however, the system will encounter a Windows Blue Screen after the first reboot. When this occurs, the Stop Code: "INACCESSIBLE BOOT DEVICE" will be displayed: This issue occurs because the iSCSI boot process operates with drivers from WinPE setup; however, the WinPE INF is intended for client install only. When it is installed on a server, the driver is not recognized and does not load.
Scope
Any HPE system configured for iSCSI BFS in UEFI Boot Mode and with any the following network adapters: HPE Ethernet 1Gb 2-port 361i network Adapter HPE Ethernet 1Gb 4-port BASE-T I350-T4 Adapter HPE Ethernet 1Gb 4-port BASE-T I350-T4 OCP3 Adapter Intel(R) I350 Gigabit Network Connection
Resolution
This is a known issue with the Microsoft Windows Server 2016 inbox driver. As a workaround to prevent encountering a Windows Blue screen, upon first reboot, inject the Intel Network Adapter Driver for Windows Server 2016 during iSCSI installation. (The link above will take you outside the Hewlett Packard Enterprise web site. HPE does not control and is not responsible for information outside of the HPE web site.) RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .
