Operational Defect Database
BugZero found this defect 1650 days ago.
Data sources
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Hewlett Packard Enterprise | a00092109en_us
Advisory: HPE Network Adapters - Unable to Install the Virtual Function Driver Using HPE Intel Driver for Windows
Last update date:
12/8/2023
Affected products:
Intel Adapters for HPE
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On any HPE system configured with either of the Network Adapters listed in the Scope section below and with Single root input/output virtualization (SR-IOV), the Virtual Function driver cannot be installed using any version of HPE Intel Driver for Windows. The following error message is displayed when an installation of the driver is attempted: "The software will not be installed on this system because the required hardware is not present in the system or the software/firmware does not apply to this system."
Scope
An HPE system configured with either of the following network adapters: HPE Ethernet 1Gb 4-port BASE-T I350-T4 Adapter HPE Ethernet 1Gb 4-port BASE-T I350-T4 OCP3 Adapter
Resolution
In order to obtain an updated driver, download the virtual function driver support for Intel i350 devices from: Downloads for Intel Ethernet Controller I350 Series Disclaimer: The link will take you outside of the HPE website. HPE is not responsible for content outside of HPE. This advisory will be updated when additional information is available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document .
