Operational Defect Database
BugZero found this defect 87 days ago.
Data sources
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Hewlett Packard Enterprise | a00092491en_us
Bulletin: (Revision) HPE SAS Solid State Drives - Critical Firmware Upgrade Required for Certain HPE SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation
Last update date:
2/29/2024
Affected products:
HPE ConvergedSystem 700 for Virtualization Components and Blocks
HPE Synergy 480 Gen9 Compute Module
HPE Synergy 620 Gen9 Compute Module
HPE Synergy 660 Gen9 Compute Module
HPE Synergy 680 Gen9 Compute Module
HPE Synergy D3940 Storage Module
HPE SAS Read Intensive Solid State Drives
HPE Server Solid State Drives
HPE ProLiant BL420c Gen8 Server Blade
HPE ProLiant BL460c Gen10 Server Blade
HPE ProLiant BL460c Gen8 Server Blade
HPE ProLiant BL460c Gen9 Server Blade
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 8 02/23/2024 Information of the SHA-256 checksum has been updated and corrected. 7 03/08/2021 Scripts in the Description section have been updated. These new scripts are required and are necessary to avoid flagging drives with firmware versions later than HPD8(D). 6 10/23/2020 No changes were made to the document content for this revision. The primary purpose of the update is to ensure that customers are aware of the issue and take action, immediately if action has not already been taken. 5 01/22/2020 Added an "Important: Note" to the Scope section. 4 12/20/2019 Hardware Platforms updated with the four HPE ConvergedSystem solutions that support the affected SSD models. Description updated with the links to the bulletins for: "HPE Solutions for SAP HANA", "MSA Storage" and "StoreVirtual Storage". Description updated. Listed Cloudline, Moonshot and Edgeline as NOT AFFECTED . Description updated with a link to self-help scripts which perform an SSD drive firmware check. Description updated with a statement about HPE InfoSight capability to push a warning message to impacted customers. Resolution updated with a note for reboot requirement on Gen9 environments configured with a P431 Smart Array Controller (e.g.,HPE Base Configurations for SAP HANA). Resolution updated with links to the firmware update resources: "Software Analysis and Update Tools" and "Completion Messages Displayed by Smart Component". 3 12/9/2019 Resolution updated with new HPD8 drive firmware links for the remaining affected drives. Resolution updated with information on SSD support for online firmware updates and reboot requirements. Description updated. Listed HPE Synergy D3940 Storage Module as AFFECTED and listed HPE StoreEasy 5000 Storage as NOT AFFECTED . Hardware Platforms updated with HPE Gen10 server platforms that support the affected SSD models. 2 12/2/2019 Updated the Description section. Listed the following platforms as NOT AFFECTED : HPE 3PAR StoreServ Storage, D8000 Disk Enclosure, Nimble Storage, Primera Storage, StoreOnce Systems, XP Storage, HPE StoreEasy 5000 Storage and SimpliVity. 1 11/22/2019 Original Document Release. IMPORTANT : This HPD8 firmware is considered a critical fix and is required to address the issue detailed below. HPE strongly recommends immediate application of this critical fix. Neglecting to update to SSD Firmware Version HPD8 will result in drive failure and data loss at 32,768 hours of operation and require restoration of data from backup in non-fault tolerance, such as RAID 0 and in fault tolerance RAID mode if more drives fail than what is supported by the fault tolerance RAID mode logical drive. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. HPE was notified by a Solid State Drive (SSD) manufacturer of a firmware defect affecting certain SAS SSD models (reference the table below) used in a number of HPE server and storage products (i.e., HPE ProLiant, Synergy, Apollo, Synergy D3940 Storage Module, HPE ConvergedSystem, D3000/D6000/D6020 Disk Enclosures, MSA Storage, StoreEasy 1000 Storage, StoreVirtual 4335 Hybrid Storage and StoreVirtual 3000 Storage are affected). NOTE : The following platforms are NOT AFFECTED by this issue: HPE 3PAR StoreServ Storage, D8000 Disk Enclosure, Nimble Storage, Primera Storage, StoreOnce Systems, XP Storage, HPE StoreEasy 5000 Storage, SimpliVity, Cloudline, Moonshot and Edgeline. The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours). After the SSD failure occurs, neither the SSD nor the data can be recovered. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously. To determine total Power-on Hours via Smart Storage Administrator, refer to the link below: Smart Storage Administrator (SSA) - Quick Guide to Determine SSD Uptime In addition, scripts which perform an SSD drive firmware check for the 32,768 power-on-hours failure issue on certain HPE SAS SSD drives are available for Linux, VMware and Windows. See the Readme.txt file contained within the zip file for instructions. Download the script at the following link: SSD Issue Detection Scripts Checksum the zip file to ensure it matches the following SHA-256 checksum: A62B30D4B2A3FA398684499BD1CD05028FD6405DB0649A3667CA15148B44382E Note that InfoSight for Servers is currently equipped with the capability to push a warning message (called a Wellness alert) to impacted customers with pointers to this bulletin and firmware downloads. Important For HPE ConvergedSystems for SAP HANA (CS500 and CS900) and HPE Predefined Configurations with HPE COE Service for SAP HANA, refer to the following bulletin: Critical Firmware Upgrade Required to Prevent Drive Failure at 32,768 Hours of Operation on Certain SAS Solid State Drive Models Deployed on HPE Solutions for SAP HANA For MSA Storage and StoreVirtual Storage platforms, refer to the following bulletins: Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation Critical Firmware Upgrade Required For Certain StoreVirtual 3200 and StoreVirtual 4335 Hybrid SAS Solid State Drive Models to Prevent Drive Failure at 32,768 Hours of Operation For more details, please refer to the drive firmware Release Notes for the version with this fix listed in the Resolution section.
Scope
Any of the following HPE SAS SSD models running a drive firmware version prior to HPD8: Important : For SSDs with a firmware fix date of December 9, 2019, note that due to the nature of the SSD failure not occurring until attaining 32,768 hours of operation, these drives are NOT susceptible to failure during this extended period of time. IMPORTANT NOTE: The list of impacted SSD models identified in this documentation is comprehensive. No other drive models are affected. In addition, drives contained within SAN-attached or other external storage sources must be checked separately from the drives in the main system. HPE Model Number HPE SKU HPE SKU DESCRIPTION HPE Spare Part SKU HPE Firmware Fix Date VO0480JFDGT 816562-B21 HP 480GB 12Gb SAS 2.5 RI PLP SC SSD 817047-001 11/22/2019 VO0960JFDGU 816568-B21 HP 960GB 12Gb SAS 2.5 RI PLP SC SSD 817049-001 11/22/2019 VO1920JFDGV 816572-B21 HP 1.92TB 12Gb SAS 2.5 RI PLP SC SSD 817051-001 11/22/2019 VO3840JFDHA 816576-B21 HP 3.84TB 12Gb SAS 2.5 RI PLP SC SSD 817053-001 11/22/2019 MO0400JFFCF 822555-B21 HP 400GB 12Gb SAS 2.5 MU PLP SC SSD S2 822784-001 11/22/2019 MO0800JFFCH 822559-B21 HP 800GB 12Gb SAS 2.5 MU PLP SC SSD S2 822786-001 11/22/2019 MO1600JFFCK 822563-B21 HP 1.6TB 12Gb SAS 2.5 MU PLP SC SSD S2 822788-001 11/22/2019 MO3200JFFCL 822567-B21 HP 3.2TB 12Gb SAS 2.5 MU PLP SC SSD S2 822790-001 11/22/2019 VO000480JWDAR 875311-B21 HPE 480GB SAS SFF RI SC DS SSD 875681-001 12/9/2019 VO000960JWDAT 875313-B21 HPE 960GB SAS SFF RI SC DS SSD 875682-001 12/9/2019 VO001920JWDAU 875326-B21 HPE1.92TB SAS RI SFF SC DS SSD 875684-001 12/9/2019 VO003840JWDAV 875330-B21 HPE 3.84TB SAS RI SFF SC DS SSD 875686-001 12/9/2019 VO007680JWCNK 870144-B21 HPE 7.68TB SAS 12G RI SFF SC DS SSD 870460-001 12/9/2019 VO015300JWCNL 870148-B21 HPE 15.3TB SAS 12G RI SFF SC DS SSD 870462-001 12/9/2019 VK000960JWSSQ P06584-B21 HPE 960GB SAS RI SFF SC DS SSD P08608-001 12/9/2019 VK001920JWSSR P06586-B21 HPE 1.92TB SAS RI SFF SC DS SSD P08609-001 12/9/2019 VK003840JWSST P06588-B21 HPE 3.84TB SAS RI SFF SC DS SSD P08610-001 12/9/2019 VK003840JWSST P11329-B21 HPE 3.84TB SAS RI LFF SCC DS SPL SSD P11360-001 12/9/2019 VK007680JWSSU P06590-B21 HPE 7.68TB SAS RI SFF SC DS SSD P08611-001 12/9/2019 VO015300JWSSV P06592-B21 HPE 15.3TB SAS RI SFF SC DS SSD P08612-001 12/9/2019
Resolution
Immediately upgrade the drive firmware to version HPD8, which HPE has released to prevent the issue described above. NOTE : HPE recommends performing an online firmware update on HPE Gen9 and HPE Gen10 servers during minimal I/O activity. This will not require a reboot in most circumstances. However, in instances where the online firmware update does not complete successfully, an offline update is required. After the flash update completes, the Smart Component will provide a message regarding whether the flash completed successfully. IMPORTANT : A reboot is required when updating HPE Gen8 servers. In addition, online firmware flashing of drives attached to a HPE Smart Array controller running in Zero Memory (ZM) mode or Host Bus Adapter (HBA) is NOT supported. Only offline firmware flashing of drives is supported for these configurations. For some environments, there may be a rare mixture of generation hardware with the P431 Smart Array Controller (Gen8) and Gen9 processors (e.g., HPE Base Configurations for SAP HANA). As a result, a reboot is required after updating the SSD Firmware. There are several and unique Smart Components, all firmware versions HPD8. Download and install the Smart Component(s) applicable to the drive model number(s) present in the configuration. HPE SAS SSD models launched in Late 2015 HPE Model Number HPE SKU HPE SKU DESCRIPTION HPE Spare Part SKU VO0480JFDGT 816562-B21 HP 480GB 12Gb SAS 2.5 RI PLP SC SSD 817047-001 VO0960JFDGU 816568-B21 HP 960GB 12Gb SAS 2.5 RI PLP SC SSD 817049-001 VO1920JFDGV 816572-B21 HP 1.92TB 12Gb SAS 2.5 RI PLP SC SSD 817051-001 VO3840JFDHA 816576-B21 HP 3.84TB 12Gb SAS 2.5 RI PLP SC SSD 817053-001 MO0400JFFCF 822555-B21 HP 400GB 12Gb SAS 2.5 MU PLP SC SSD S2 822784-001 MO0800JFFCH 822559-B21 HP 800GB 12Gb SAS 2.5 MU PLP SC SSD S2 822786-001 MO1600JFFCK 822563-B21 HP 1.6TB 12Gb SAS 2.5 MU PLP SC SSD S2 822788-001 MO3200JFFCL 822567-B21 HP 3.2TB 12Gb SAS 2.5 MU PLP SC SSD S2 822790-001 HPD8 firmware for VO0480JFDGT, VO0960JFDGU, VO1920JFDGV and VO3840JFDHA drives was released on 11/22/2019: Online Flash Component for VMware ESXi - HPD8 Online Flash Component for Windows - HPD8 Online Flash Component for Linux - HPD8 HPD8 firmware for MO0400JFFCF, MO0800JFFCH, MO1600JFFCK and MO3200JFFCL drives was released on 11/22/2019: Online Flash Component for VMware - HPD8 Online Flash Component for Windows - HPD8 Online Flash Component for Linux - HPD8 HPE SAS SSD models launched in Mid 2017 HPE Model Number HPE SKU HPE SKU DESCRIPTION HPE Spare Part SKU HPE Firmware Fix Date VO000480JWDAR 875311-B21 HPE 480GB SAS SFF RI SC DS SSD 875681-001 12/9/2019 VO000960JWDAT 875313-B21 HPE 960GB SAS SFF RI SC DS SSD 875682-001 12/9/2019 VO001920JWDAU 875326-B21 HPE1.92TB SAS RI SFF SC DS SSD 875684-001 12/9/2019 VO003840JWDAV 875330-B21 HPE 3.84TB SAS RI SFF SC DS SSD 875686-001 12/9/2019 HPD8 firmware for VO000480JWDAR, VO000960JWDAT, VO001920JWDAU and VO003840JWDAV drives was released on 12/9/2019: Online Flash Component for VMware - HPD8 Online Flash Component for Windows - HPD8 Online Flash Component for Linux - HPD8 HPE SAS SSD models launched in Late 2017 HPE Model Number HPE SKU HPE SKU DESCRIPTION HPE Spare Part SKU VO007680JWCNK 870144-B21 HPE 7.68TB SAS 12G RI SFF SC DS SSD 870460-001 VO015300JWCNL 870148-B21 HPE 15.3TB SAS 12G RI SFF SC DS SSD 870462-001 HPD8 firmware for VO007680JWCNK and VO015300JWCNL drives was released on 12/9/2019: Online Flash Component for VMware - HPD8 Online Flash Component for Windows - HPD8 Online Flash Component for Linux - HPD8 HPE SAS SSD models launched in Late 2018 HPE Model Number HPE SKU HPE SKU DESCRIPTION HPE Spare Part SKU VK000960JWSSQ P06584-B21 HPE 960GB SAS RI SFF SC DS SSD P08608-001 VK001920JWSSR P06586-B21 HPE 1.92TB SAS RI SFF SC DS SSD P08609-001 VK003840JWSST P06588-B21 HPE 3.84TB SAS RI SFF SC DS SSD P08610-001 VK003840JWSST P11329-B21 HPE 3.84TB SAS RI LFF SCC DS SPL SSD P11360-001 VK007680JWSSU P06590-B21 HPE 7.68TB SAS RI SFF SC DS SSD P08611-001 VO015300JWSSV P06592-B21 HPE 15.3TB SAS RI SFF SC DS SSD P08612-001 HPD8 firmware for VK000960JWSSQ, VK001920JWSSR, VK003840JWSST, VK007680JWSSU and VO015300JWSSV drives was released on 12/9/2019: Online Flash Component for VMware - HPD8 Online Flash Component for Windows - HPD8 Online Flash Component for Linux - HPD8 Alternatively, HPD8 drive firmware can be obtained by navigating the HPE Support Center as in the following example: 1. Go to the Hewlett Packard Enterprise Support Center 2. Enter a product name (e.g., " MO0400JFFCF") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 3. The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: Select the Software Type - Firmware Select the Software Sub Type - SAS Storage Disk For further filtering if needed - Select the specific Operating System from the Operating Environment. 4. Locate and select ** CRITICAL ** Online HDD/SDD Flash Component for - MO0400JFFCF, MO0800JFFCH, MO1600JFFCK, and MO3200JFFCL Drives version HPD8 (or later) Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 5. Click the Download button. Release Notes Issue Fixed The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours), neither the SSD nor the data can be recovered, after the SSD failure occurs. In addition, SSDs which were put into service at the same time will likely fail nearly simultaneously. For HPD8 installation instructions, refer to the Installation Instructions tab on the download page for each Smart Component. Refer to the following resources for more details on the SSD firmware update completion messages that may be displayed by the Smart Component during the update and for information on the Software Analysis and Update Tools available: Firmware Update Software Analysis and Update Tools Firmware Update Completion Messages Displayed by the Smart Component Note If SSA is not available to determine total Power-on Hours, call Support and reference the advisory a00092485. Click on the following URL to locate the HPE Customer Support phone number in your country: Technical Support Phone Numbers RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
