Operational Defect Database
BugZero found this defect 847 days ago.
Data sources
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Hewlett Packard Enterprise | a00094224en_us
Bulletin: (Revision) HPE Solutions for SAP HANA - Critical Firmware Upgrade Required to Prevent Drive Failure at 32,768 Hours of Operation on Certain HPE SAS Solid State Drive Models Deployed on HPE Solutions for SAP HANA
Last update date:
3/14/2024
Affected products:
HPE Compute Solutions for SAP HANA
HPE ConvergedSystem Appliances
HPE ConvergedSystem for SAP HANA Servers
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 4 January 24, 2022 Login and password to access the checkSSDPoH script (located at the Resolution section) have been updated. 3 January 20, 2021 Login and password to access the checkSSDPoH script (located at the Resolution section) have been updated. 2 October 23, 2020 No changes were made to the document content for this revision. The primary purpose of the update is to ensure that customers are aware of the issue and take action, immediately if action has not already been taken. 1 December 20, 2019 Original Document Release. IMPORTANT : As communicated in the Customer Bulletin a00092491 , the firmware fix for this issue is considered a critical fix and is required to prevent drive failure at 32,768 hours of operation. HPE strongly recommends to run the script listed in the Resolution section of this bulletin and follow the recommendations provided by the tool. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future-related errors. HPE was notified by a Solid State Drive (SSD) manufacturer of a firmware defect affecting certain SAS SSD models used in a number of HPE Solutions for SAP HANA listed in the Scope below. For a more complete description of the issue, refer to the Customer Bulletin a00092491 .
Scope
Important: This bulletin covers HPE ConvergedSystems for SAP HANA (CS500 and CS900) and HPE Predefined Configurations with HPE COE Service for SAP HANA. For other HPE Solutions for SAP HANA including Solution Blocks (TDI), Base Configurations or Predefined Configurations without HPE COE Service for SAP HANA, please follow the HPE SAS Solid State Drives bulletin referenced above. Certain HPE ConvergedSystems for SAP HANA and some HPE Predefined Configurations with the HPE COE Service for SAP HANA use SSDs that have the potential of being exposed. The specific configurations potentially impacted include: Configuration Identifier SKUs on Contract HPE ConvergedSystem 500 for SAP HANA Scale-up (Ivybridge Generation) H6X84A - HPE ConvergedSystem 500 for SAP HANA Scale-up 1TB Node H6X85A - HPE ConvergedSystem 500 for SAP HANA Scale-up 2TB Node HPE ConvergedSystem 500 for SAP HANA Scale-up (Broadwell Generation) M0S56A - HPE ConvergedSystem 500 for SAP HANA Scale-up Appliance HPE ConvergedSystem 500 for SAP HANA Scale-up (Skylake Generation) Q7F18A - HPE ConvergedSystem 500 for SAP HANA Scale-up Appliance Tracking HPE Superdome Flex for SAP HANA Scale-up Configuration with D3710 Storage Tracking (Skylake Generation) Q8E06A - HPE Superdome Flex for SAP HANA Special Edition Appliance with D3710 Storage Tracking HPE ProLiant DL560 Gen10 for SAP HANA Scale-up Predefined Configuration Tracking (Cascade Lake Generation) with HPE COE Service for SAP HANA R1Q99A - HPE ProLiant DL560 Gen10 for SAP HANA Scale-up Configuration Tracking and HU1R5AC - HPE of Excellence (CoE) for SAP HANA Service HPE Superdome Flex/D3710 Scale Up Predefined Configuration (Cascade Lake Generation) with HPE Center of Excellence (CoE) Service for SAP HANA R1Q33A - HPE Superdome Flex for SAP HANA Scale-up Configuration with D3710 Storage Tracking and HU1R5AC - HPE Center of Excellence (CoE) for SAP HANA Service
Resolution
Run the checkSSDPoH script on the identified HPE Solutions for SAP HANA in order to determine the solution's exposure to this issue. The checkSSDPoH script can be found in the following website: HTTPS Access: https://ftp.ext.hpe.com/hprc Login: ssdpoh Password: Ex.registry$2023 The following files are available for download: checkSSDPoH-1.0-1.tgz checkSSDPoH-1.0-1.md5sum checkSSDPoH-1.0-1.ReleaseNotes.txt The checkSSDPoH script will return one of the following outcomes. Follow the instructions provided by the script:: Overall Risk Risk Action None None None Low Low Schedule a CSUR Update Service. Note: The issue will be addressed with the customer's next HPE CSUR Update Service. The fix is available now in CSUR 2019.11. HPE recommends customers engage HPE for HPE CSUR Update Service at least once per year. High High Submit an HPE Support case (with HPE SAP HANA CoE) Some script sample outcomes are available below: RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
