Operational Defect Database
BugZero found this defect 494 days ago.
Data sources
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Hewlett Packard Enterprise | a00102190en_us
Advisory: (Revision) HPE Integrated Lights-Out 5 (iLO 5) - False Caution Message, The iLO Health Monitoring Status of the Device / Adapter Located In Embedded Is Not Responsive May Display Constantly In the iLO 5 Event Log
Last update date:
2/29/2024
Affected products:
HPE Integrated Lights-Out 5 (iLO 5) for HPE Gen10 Servers
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 4 1/12/2023 Updated Step 2 in the Resolution, also perform an MCTP factory reset. 3 11/17/2020 Updated the Resolution with the steps where to locate MCTP in iLO 5. 2 09/14/2020 Updated the Resolution with the permanent fix, iLO 5 firmware v2.30 1 07/20/2020 Original document release On an HPE system with HPE Integrated Lights-Out 5 (iLO 5) firmware v2.16 (or earlier), the following false caution messages may display in the iLO 5 Event log in a certain scenario: The iLO health monitoring status of the device / adapter located in Embedded is not responsive. The iLO health monitoring status of the device / adapter located in Slotx is not responsive. Figure 1: iLO Event Log This has been observed on HPE systems with multiple HPE Smart Array controllers installed.The false caution messages can be ignored if the system is otherwise functioning as expected.
Scope
Any HPE system with iLO 5 firmware v2.16 (or earlier).
Resolution
To avoid the false caution messages, update to iLO 5 v2.30. As a workaround, if the system is functioning as expected, ignore the caution messages. This has been observed on HPE systems with multiple HPE Smart Array controllers installed. Perform the following to disable the Management Component Transport Protocol (MCTP)and stop the false caution messages: From the iLO 5 management interface: Click System Information in the navigation tree, click the Device Inventory tab. Click Discovery. Disable the MCTP and wait for two minutes. Perform an MCTP factory reset. Enable the MCTP. The device should be displayed again. Reset iLO 5. Reboot the OS. To download iLO 5 v2.30, perform the following steps: Click the following link: http://www.hpe.com/support/ilo5 The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: For further filtering if needed - Select the specific Operating System from the Operating Environment. Locate and select the HPE Integrated Lights-Out 5 v2.30 firmware. click the Revision History tab to locate the latest version. For more important information, review the Release Notes tab. Click the Download button. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for HPE systems and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document . To search for additional advisories related to iLO 5, use the following search string: +Advisory +ProLiant -"Software and Drivers" +iLO 5
