Operational Defect Database
BugZero found this defect 1371 days ago.
Data sources
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Hewlett Packard Enterprise | a00102353en_us
Bulletin: HPE Solid State Drives - HPE Solid State Drive May Fail During a Firmware Update If The Media Wear Indicator Is Less Than 85% Life Remaining
Last update date:
2/15/2024
Affected products:
HPE Server Solid State Drives
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
IMPORTANT: The information and actions described in the Resolution section below are required to prevent potential data loss on certain HPE Solid State Drives updating to HPG5 firmware version. HPE strongly recommends performing these actions at the customer's earliest opportunity. Neglecting to perform the recommended resolution could result in potential data loss. Any of the HPE Solid State Drive (SSD) models listed in the Scope section below may fail during a firmware update (HPG5 firmware download process) in either of the following circumstances: The media wear indicator is more than 85% life remaining when the SSD is updated to firmware version HPG5, but the SSD is not power cycled prior to the media wear indicator reaching 85% life remaining. Failure to power cycle the server or enclosure in which the SSD is installed will cause the drive to fail if the life remaining reaches 85% (or less). OR The media wear indicator is less than 85% life remaining when the SSD is updated to firmware version HPG5. The drive will experience a Smart trip and fail in conjunction with this firmware update when the life remaining is less than 85%.
Scope
Any of the following HPE Solid State Drive models: HPE 200GB 6G SATA Write Intensive-2 SFF 2.5-in SC 3yr Wty MK0200GEYKC Solid State Drive HPE 400GB 6G SATA Write Intensive-2 SFF 2.5-in SC 3yr Wty MK0400GEYKD Solid State Drive HPE 800GB 6G SATA Write Intensive-2 SFF 2.5-in SC 3yr Wty MK0800GEYKE Solid State Drive HPE 1.2TB 6G SATA Write Intensive-2 SFF 2.5-in SC 3yr Wty MK1200GEYKF Solid State Drive HPE 200GB 6G SATA Mixed Use-2 SFF 2.5-in SC 3yr Wty LK0200GEYMR Solid State Drive HPE 480GB 6G SATA Mixed Use-2 SFF 2.5-in SC 3yr Wty LK0480GFJSK Solid State Drive HPE 800GB 6G SATA Mixed Use-2 SFF 2.5-in SC 3yr Wty LK0800GEYMU Solid State Drive HPE 1.6TB 6G SATA Mixed Use-2 SFF 2.5-in SC 3yr Wty LK1600GEYMV Solid State Drive HPE 80GB 6G SATA Read Intensive-2 SFF 2.5-in SC 3yr Wty VK0080GEYJN Solid State Drive HPE 120GB 6G SATA Read Intensive-2 SFF 2.5-in SC 3yr Wty VK0120GEYJP Solid State Drive HPE 240GB 6G SATA Read Intensive-2 SFF 2.5-in SC 3yr Wty VK0240GEYJQ Solid State Drive HPE 480GB 6G SATA Read Intensive-2 SFF 2.5-in SC 3yr Wty VK0480GEYJR Solid State Drive HPE 800GB 6G SATA Read Intensive-2 SFF 2.5-in SC 3yr Wty VK0800GEYJT Solid State Drive HPE 1.6TB 6G SATA Read Intensive-2 SFF 2.5-in SC 3yr Wty VK1600GEYJU Solid State Drive
Resolution
Important Information: Since HPG5 firmware for this drive family does not contain any critical fixes, HPE does not recommend installing the HPG5 firmware and instead HPE recommends installing HPG6 firmware (or later) available at the following URLs: Online HDD/SSD Flash Component for Windows (x64) Online HDD/SSD Flash Component for Linux (x64) Online HDD/SSD Flash Component for VMware ESXi HPG5 firmware component has been removed from HPESC. HPG5 firmware is still contained in some Gen10 Service Pack for ProLiant (SPP) versions, but HPE does not recommend its installation. HPG5 is contained in the following bundles: Gen10 Service Pack for ProLiant (SPP) Version 2019.12.0 Gen10 Service Pack for ProLiant (SPP) Version 2020.03.0 VMware ESXi 7.0 Upgrade Pack (VUP) Version 1.0 and Version 1.1. If the affected HPE Solid State Drive models have already been updated to the HPG5 firmware version, ensure the server is power cycled prior to reaching 85% life remaining of the drive. Failure to power cycle will cause the drive to fail if the life remaining reaches 85% (or less). Note: If the HPE Solid State Drive model fails due to this issue, proceed with a replacement under warranty. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
