Operational Defect Database
BugZero found this defect 68 days ago.
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Hewlett Packard Enterprise | a00104562en_us
Advisory: (Revision) HPE Network Adapters - HPE ProLiant Server Blades or HPE Synergy Compute Modules Configured With Certain HPE Network Adapters May Power On Unexpectedly When Wake-on-LAN Is Enabled In The Network Adapter BIOS
Last update date:
3/13/2024
Affected products:
HPE FlexFabric 10Gb 2-port 534FLB Adapter
HPE FlexFabric 10Gb 2-port 534M Adapter
HPE FlexFabric 10Gb 2-port 536FLB Adapter
HPE FlexFabric 20Gb 2-port 630FLB Adapter
HPE FlexFabric 20Gb 2-port 630M Adapter
HPE Synergy 2820C 10Gb Converged Network Adapter
HPE Synergy 3820C 10/20Gb Converged Network Adapter
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 March 12, 2024 Resolution section has been updated with a new fix. 1 August 10, 2020 Original Document Release. Any HPE ProLiant Server Blade or HPE Synergy Compute Module configured with any of the HPE network adapters listed in the Scope section below may power on unexpectedly when Wake-on-LAN (WoL) is enabled in the network adapter BIOS. This causes the server to power on unexpectedly after being powered off. The condition is experienced due to an identified issue in the firmware that occurs when the server power state transitions (booting) from standby power to main power, causing the network adapter firmware to inadvertently enable the hardware for magic packet matching; however, the MAC address match registers are not initialized properly with the MAC address of the network adapter port and are left in a default state of all zeroes. When a TCP packet is received from the link partner that contains a data pattern identical to a magic packet for Wake-on-LAN (WoL) targeting MAC address 00:00:00:00:00, the Wake-on-LAN (WoL) feature will be active, causing the server to power back on unexpectedly after being powered off.
Scope
Any HPE ProLiant Server Blade or HPE Synergy Compute Module configured with any of the following HPE network adapters: HPE FlexFabric 10Gb 2-port 534FLB Adapter (700741-B21) HPE FlexFabric 10Gb 2-port 534M Adapter (700748-B21) HPE FlexFabric 10Gb 2-port 536FLB Adapter (766490-B21) HPE FlexFabric 20Gb 2-port 630FLB Adapter (700065-B21) HPE FlexFabric 20Gb 2-port 630M Adapter (700076-B21) HPE Synergy 2820C 10Gb Converged Network Adapter (794538-B21) HPE Synergy 3820C 10/20Gb Converged Network Adapter (777430-B21)
Resolution
To resolve this issue, download and install the following firmware components: For HPE ProLiant Servers Blade HPE Blade QLogic NX2 Online Firmware Upgrade Utility for VMware Version 1.5.2 (or later) HPE Blade QLogic NX2 Online Firmware Upgrade Utility for Linux Version 1.5.2 (or later) HPE Blade QLogic NX2 Online Firmware Upgrade Utility for Windows Server x64 Editions Version 1.0.5.3 (or later) HPE Synergy Compute Module HPE Synergy QLogic NX2 Online Firmware Upgrade Utility for VMware Version 1.4.4 (or later) HPE Synergy QLogic NX2 Online Firmware Upgrade Utility for Linux Version 1.4.3 (or later) HPE Synergy QLogic NX2 Online Firmware Upgrade Utility for Windows Server x64 Editions Version 1.0.4.2 (or later) Workaround To prevent the server from powering on unexpectedly due to this issue, disable the Wake-on-LAN (WoL) in the network adapter BIOS by performing the following steps: During POST, press F9 to enter the System Utilities menu. Select System Configuration. Select the affected network port for the network adapter. Select Device Hardware Configuration. Locate the setting for Wake-on-LAN (WoL) and adjust the setting to disabled. Press F10 to Save. Go back to the System Configuration Screen. Select the next port of the affected network adapter. Repeat steps 4-6 for all the ports of the affected network adapter. Press F12: Save and Exit. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches, and other support software downloads for ProLiant servers and Options, refer to the Navigation Tips document . SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips Document .
