Operational Defect Database
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Hewlett Packard Enterprise | a00104843en_us
Advisory: (Revision) HPE Smart Array Gen8/Gen9/SR Gen10 Controllers, HBAs And HPE SmartRAID Gen10 Plus Controllers - "1716" or "1915" POST Error Messages May Be Observed On HPE Platforms Configured With Certain HPE Storage Controllers
Last update date:
2/22/2024
Affected products:
HPE D2500sb Storage Blade
HPE H240 Smart Host Bus Adapter
HPE H240ar Smart Host Bus Adapter
HPE H240nr Smart Host Bus Adapter
HPE H241 Smart Host Bus Adapter
HPE H244br Smart Host Bus Adapter
HPE Smart Array E208i-c Controller
HPE Smart Array P204i-b Controller
HPE Smart Array P204i-c Controller
HPE Smart Array P220i Controller
HPE Smart Array P222 Controller
HPE Smart Array P240nr Controller
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 4 06/03/2021 After further investigation, HPE has confirmed that HPE Smart Array Controllers for Gen10 and Gen10 plus are affected by this issue. Revision table entry for 04/12/2021 is not currently valid. 3 04/29/2021 Certain HPE Host Bus Adapters are also affected by this issue. 2 04/12/2021 HPE Smart Array Controllers for Gen10 and Gen10 plus are not affected by this issue. 1 08/18/2020 Original Document Release. On HPE servers configured with any of the HPE Smart Array Gen8/Gen9/SR Gen10 Controllers, HPE Host Bus Adapters or HPE SmartRAID Gen10 Plus Controllers listed in the Scope section below; "1716" or "1915" Power-On Self-Test (POST) error messages similar to the following examples may be observed: Message displayed on HPE Gen8/Gen9/SR Gen10 servers configured with any of the HPE Smart Array Gen8/Gen9/Gen10 Controllers or HPE Host Bus Adapters listed in the Scope section below 1716-Slot # Drive Array - Unrecoverable Media Errors Detected on Drives during previous Rebuild or Background Surface scan. Errors will be corrected when the sector(s) are overwritten. Action: Backup and Restore recommended. Message displayed on HPE Gen10 Plus servers configured with either of the HPE SmartRAID Gen10 Plus Controllers listed in the Scope section below 1915 Slot # Smart Array - Drive media errors could not be recovered by RAID protection.Action: Backup and restore the data on the drive. Overwriting the affected blocks should resolve the media errors. These messages appear by design during background surface scan on unrecoverable media errors in fault tolerant RAID 1, 10, ADM, 5, 50, 6, 60. Due to the inherent limitation of RAID 5 fault tolerance this condition may be more common during and after rebuild. The 1716 and 1915 error messages will be logged in the IML Integrated Management Log (IML) of HPE Integrated Lights Out (iLO) after Unrecoverable Media Errors are detected and after a system reboot is performed. When this occurs, HPE Smart Storage Administrator Array (SSA) diagnostic report or HPE Smart Storage Administrator Diagnostic Utility (ADU) version 3.20 (or later) will display an error message similar to the following: Consolidated Error Report: Controller: Smart Array P440ar in Embedded Slot Device: Logical Drive 2 Severity: Warning Message: This logical drive has Unrecoverable Media Errors Detected on Drives during previous Rebuild or Background Surface Analysis (ARM) scan. Errors will be fixed automatically when the sector(s) are overwritten. Backup and Restore are recommended
Scope
Any HPE Gen8 server configured with any of the following HPE Smart Array Gen8 Controllers: HPE Smart Array P230i Controller HPE Smart Array P430 Controller HPE Smart Array P431 Controller HPE Smart Array P731m Controller HPE Smart Array P830i Controller HPE Smart Array P830 Controller HPE Smart Array P220i Controller HPE Smart Array P222 Controller HPE Smart Array P420i Controller HPE Smart Array P420 Controller HPE Smart Array P421 Controller HPE Smart Array P721m Controller HPE Smart Array P822 Controller OR Any HPE Gen9 server configured with any of the following HPE Smart Array Gen9 Controllers: HPE Smart Array P240nr Controller HPE Smart Array P244br Controller HPE Smart Array P246br Controller HPE Smart Array P440 Controller HPE Smart Array P440ar Controller HPE Smart Array P441 Controller HPE Smart Array P542D Controller HPE Smart Array P741m Controller HPE Smart Array P840 Controller HPE Smart Array P840ar Controller HPE Smart Array P841 Controller OR Any HPE Gen9 server configured with any of the following HPE Host Bus Adapters: HPE H240ar Smart Host Bus Adapter HPE H240nr Smart Host Bus Adapter HPE H240 Smart Host Bus Adapter HPE H241 Smart Host Bus Adapter HPE H244br Smart Host Bus Adapter OR Any HPE Gen10 server configured with any of the following HPE Smart Array SR Gen10 Controllers: HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in Controller HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular LH Controller HPE Smart Array E208i-c SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller HPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in Controller HPE Smart Array P204i-b SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular Controller HPE Smart Array P204i-c SR Gen10 (4 Internal Lanes/1GB Cache) 12G SAS Modular Controller HPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in Controller HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular Controller HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular LH Controller HPE Smart Array P408i-c SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular Controller HPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in Controller HPE Smart Array P416ie-m SR Gen10 (8 Int 8 Ext Lanes/2GB Cache) 12G SAS Mezzanine Controller HPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH Controller HPE Smart Array P816i-a SR Gen10 (16 Internal Lanes/4GB Cache/SmartCache) 12G SAS Modular Controller HPE Smart Array P408e-m SR Gen10 (8 External Lanes/2GB Cache) 12G SAS Mezzanine Controller HPE Smart Array P408i-sb SR Gen10 controller with 2GB FBWC (Built-In Smart array Controller for HPE D2500sb Storage Blade) OR Any HPE Gen10 Plus server configured with either of the following HPE SmartRAID Gen10 Plus Controllers: Microchip SmartRAID SR416i-a x16 Lanes 4GB Cache NVMe/SAS 24G Controller for HPE Gen10 Plus Microchip SmartRAID SR932i-p x32 Lanes 8GB Wide Cache NVMe/SAS 24G Controller for HPE Gen10 Plus
Resolution
Reconfigure the Drive Array and Restore from a Backup performing the following steps: For RAID 5, 50, 6, 60 (Single or multiple logical drives in single array) : Backup all the logical drive(s) in the array. Verify the backup data. Delete and recreate all the logical drive(s) using Rapid Parity Initialization (RPI). Note: For HPE Smart array Gen8 controllers, update the firmware if RPI is not present. Restore the data from the backup to all the logical drives. For RAID 1, 10, ADM (Single or multiple logical drives in single array): Backup all the logical drive(s) in the array. Verify the backup data. Erase all disks in the array using SSA/SSCLI with One-pass: Write all zeroes. Recreate all the logical drive(s). Restore the data from the backup to all the logical drives. Note: The 1716 and 1915 POST error messages will not reappear if additional media errors do not occur during a subsequent scan or file system check, or after files have been restored to the reconfigured array from a backup. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
