Operational Defect Database
BugZero found this defect 1361 days ago.
Data sources
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Hewlett Packard Enterprise | a00105185en_us
Advisory: HPE ProLiant Gen8 Servers - Memory Channel Number May Be Incorrectly Reported
Last update date:
1/23/2024
Affected products:
HPE ProLiant BL420c Gen8 Server Blade
HPE ProLiant BL460c Gen8 Server Blade
HPE ProLiant BL465c Gen8 Server Blade
HPE ProLiant BL660c Gen8 Server Blade
HPE ProLiant DL320e Gen8 Server
HPE ProLiant DL320e Gen8 v2 Server
HPE ProLiant DL360e Gen8 Server
HPE ProLiant DL360p Gen8 Server
HPE ProLiant DL380e Gen8 Server
HPE ProLiant DL380p Gen8 Server
HPE ProLiant DL385p Gen8 Server
HPE ProLiant DL560 Gen8 Server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On HPE ProLiant Gen8 servers, the memory error associated with memory channel reporting in the Integrated Management Log (IML) or other reporting sources such as during Power-On Self-Test (POST), may display the memory channel number incorrectly. For example, the BIOS may report an error for a memory module installed in channel 2, but the error may actually be on the module installed in channel number 1. Below is an example of a memory error reported in the Integrated Management Log (IML) for a ProLiant SL4540 Gen8 server: Critical,32,112,0x000A,POSTMessage,,,07/23/2020 19:43:11,31: POST Error: 283-Memory Address/Command ParityError Detected - Processor 2, Channel 4. Action: Reseat the DIMMs. If the issue persists,contact HP service. The error message above shows that the Memory Address/Command Parity Error Detected is on Processor 2, Channel 4. This is incorrect. The channel number should be Channel 3.
Scope
Any ProLiant Gen8 server.
Resolution
For ProLiant Gen8 servers, to identify the actual defective memory module, refer to Memory Channel reporting as Channel n-1. For example, if error reporting is in Channel 3, use Channel 3-1 (Channel 2) to identify the actual defective memory module in the channel: RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads to ProLiant servers and options, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
