Operational Defect Database
BugZero found this defect 1322 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | a00106667en_us
Advisory: HPE ProLiant Gen10 Servers - Unsupported DIMMs on Intel Skylake Processor Fail to Properly Display Error Message During Power-On Self-Test (POST)
Last update date:
1/27/2024
Affected products:
HPE ProLiant BL460c Gen10 Server Blade
HPE ProLiant DL120 Gen10 Server
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL20 Gen10 server
HPE ProLiant DL325 Gen10 server
HPE ProLiant DL360 Gen10 server
HPE ProLiant DL380 Gen10 server
HPE ProLiant DL385 Gen10 server
HPE ProLiant DL560 Gen10 server
HPE ProLiant DL580 Gen10 server
HPE ProLiant DX380 Gen10 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
For any HPE ProLiant Gen10 server, 16Gb-die technology DIMMs are only supported on Intel Cascade Lake processors. With Intel Cascade Lake processors, these DIMMs boot properly. When these DIMMs are installed on an Intel Skylake processor, the Memory Reference Code (MRC) stops responding with a fatal error. This fatal error is properly logged to the Integrated Management Log (IML) as shown below: Unsupported DIMM configuration Detected: Processor "X" DIMM "X" is not supported in the system. (Major Code:000000E8, Minor Code:00000002) This causes the system to stop responding during Power-On Self-Test (POST) without an error message displayed.
Scope
Any HPE ProLiant Gen10 server.
Resolution
16Gb-die technology DIMMs are only supported on Intel Cascade Lake processors. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Subscriber's Choice. Sign up for Subscriber's Choice at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads to servers and options, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
