Operational Defect Database
BugZero found this defect 59 days ago.
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Hewlett Packard Enterprise | a00116202en_us
Advisory: (Revision) HPE Host Bus Adapters - HPE Platforms Running a Microsoft Windows Server 2016 / 2019 Hyper-V Environment and Configured With Certain HPE HBAs With the QLogic Storport Driver v9.4.2.20, May Experience a Bug Check 0x9F Event
Last update date:
3/22/2024
Affected products:
No affected products provided.
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 March 22, 2024 The Resolution was updated with the Driver that resolves this issue. 1 June 30, 2021 Original Document Release. On any HPE platform running Microsoft Windows Server 2016 or Microsoft Windows Server 2019 in a Hyper-V environment and configured with any of the HPE Host Bus Adapters with the QLogic Storport Driver for Microsoft Windows Server Version 9.4.2.20 listed in the Scope section below; a " Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE " event may be experienced during the shutdown process. This issue occurs when virtual fibre channel ports are configured for the Virtual machines communicating with a sequential access storage device (tape) over the HPE Host Bus Adapters. This occurs due to the fact that the Windows driver for the HBAs did not set the target device to an offline state prior to deleting the virtual port as part of the shutdown process. This will cause IOs to be put in the retry queue and eventually completed with a SELECTION_TIMEOUT, leading to the driver failing to complete a power IRP within a specific time, causing a Blue Screen of Death (BSOD) and/or a Bug check event 9F.
Scope
Any HPE platform running Microsoft Windows Server 2016 or Microsoft Windows Server 2019 in a Hyper-V environment, and configured with any of the following HPE Host Bus Adapters with the QLogic Storport Driver for Microsoft Windows Server Version 9.4.2.20: HPE SN1100Q 16Gb Dual Port Fibre Channel Host Bus Adapter (P9D94A) HPE SN1100Q 16Gb Single Port Fibre Channel Host Bus Adapter (P9D93A) HPE SN1600Q 32Gb Dual Port Fibre Channel Host Bus Adapter (P9M76A) HPE SN1600Q 32Gb Single Port Fibre Channel Host Bus Adapter (P9M75A) HPE StoreFabric SN1100Q 16Gb Dual Port Fibre Channel Host Bus Adapter/S-Buy (P9D96A) HPE StoreFabric SN1100Q 16Gb Single Port Fibre Channel Host Bus Adapter/S-Buy (P9D95A) HPE Synergy 5830C 32Gb Fibre Channel Host Bus Adapter (777456-B21)
Resolution
The issue is resolved in the x64 QLogic Storport Driver for Microsoft Windows Server 2019 version 9.4.6.20(d) (or later). Download and install the following driver: HPE Storage Fibre Channel Adapter Kit for the x64 QLogic Storport Driver for Microsoft Windows Server 2019 version 9.4.6.20(d) (or later) . Workaround Move the system host to maintenance mode and manually shut down all the virtual machines before rebooting the host. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
