Operational Defect Database
BugZero found this defect 581 days ago.
Data sources
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Hewlett Packard Enterprise | a00117324en_us
Advisory: (Revision) HPE ProLiant Gen10 Servers - Installing Microsoft Windows Using Intelligent Provisioning Rapid Setup Tool May Fail if the Hard Disk Drives Are Located on SAS Port 2 of the Smart Array SR Gen10 Controllers
Last update date:
12/19/2023
Affected products:
HPE Apollo 2000 Gen10 Plus System
HPE Apollo 6500 Gen10 Plus System
HPE Apollo 6500 Gen10 System
HPE ProLiant BL460c Gen10 Server Blade
HPE ProLiant DL120 Gen10 Server
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL20 Gen10 server
HPE ProLiant DL325 Gen10 Plus server
HPE ProLiant DL325 Gen10 Plus v2 server
HPE ProLiant DL325 Gen10 server
HPE ProLiant DL345 Gen10 Plus server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 October 17, 2022 Updated Resolution with permanent fix. 1 August 9, 2021 Original Document Release. On an HPE ProLiant Gen10 server running Intelligent Provisioning version 3.60 (or later), the following error message may be returned when attempting to use Intelligent Provisioning Rapid Setup Tool to install Microsoft Windows Server onto a non-RAID (JBOD) drive, when the Hard Disk drives are located in a bay connected to SAS Port 2 of the Smart Array SR Gen10 controllers: "ctrlEnclosures[ctrlBoxRes.box].PhysicalDrives[(Number(…)- 1)] is undefined"
Scope
Any HPE ProLiant Gen10 server running Intelligent Provisioning version 3.60 (or later), installing Microsoft Windows Server onto a non-RAID (JBOD) drive located in a bay connected to SAS Port 2 of the Smart Array SR Gen10 controller. The issue is not observed if the drive is connected to SAS Port 1. The issue is also not exhibited in Intelligent Provisioning version 3.52 (or earlier).
Resolution
The issue has been fixed with Intelligent Provisioning version 3.70, available here . Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. As a workaround, connect/install the disk to SAS Port 1 of the Smart Array SR Gen10 controller if installing Microsoft Windows Using Intelligent Provisioning Rapid Setup Tool. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
