Operational Defect Database
BugZero found this defect 951 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | a00118512en_us
Advisory: (Revision) HPE ProLiant DL380 Gen10 Server - Fans May Be Constantly Running at High Speed When Using HPE Integrated Lights-Out 5 (iLO 5) Firmware Version 2.40 (or Earlier)
Last update date:
1/11/2024
Affected products:
HPE ProLiant DL380 Gen10 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 October 12, 2021 Updated Resolution. Issue is addressed with iLO 5 version 2.42 (or later) and System ROM 2.50 (or later). 1 September 27, 2021 Original Document Release. On an HPE ProLiant DL380 Gen10 server running HPE Integrated Lights-Out 5 (iLO 5) firmware version 2.40 (or earlier), the fans may increase to high speeds for no apparent reason, for example, no increase in room or environment temperatures, no increased workload, etc.
Scope
Any HPE ProLiant DL380 Gen10 server running Integrated Lights-Out 5 (iLO 5) firmware version 2.40 (or earlier).
Resolution
This issue has been addressed with iLO 5 firmware version 2.42 (or later) and System ROM 2.50 (or later). iLO 5 firmware version 2.42 is ONLY available as a component of Service Pack for ProLiant 2021.04.0 . iLO 5 version 2.44 can be used instead, when not running SPP 2021.04.01. To download the iLO 5 firmware v2.44 (or later), perform the following steps: Click the following link: Hewlett Packard Enterprise Support Center . The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the iLO 5. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: Locate and select the HPE Integrated Lights-Out 5 v2.44 firmware (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. Click the Download button. System ROM 2.50 (or later) is available here . Make sure to check the Revision History Tab to obtain the latest version of System ROM. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
