Operational Defect Database
BugZero found this defect 221 days ago.
Data sources
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Hewlett Packard Enterprise | a00119164en_us
Advisory: (Revision) VMware - Hot Plug Operations May Fail to Complete or a PSOD May Be Experienced on HPE Gen10 / Gen10 Plus Platforms Configured With NVMe Drives and Running VMware ESXi 7.0 U2 / 7.0 U3
Last update date:
2/13/2024
Affected products:
HPE Synergy 480 Gen10 Compute Module
HPE Synergy 480 Gen10 Plus Compute Module
HPE Synergy 660 Gen10 Compute Module
HPE ProLiant DL325 Gen10 Plus v2 server
HPE ProLiant DL360 Gen10 Plus server
HPE ProLiant DL360 Gen10 server
HPE ProLiant DL380 Gen10 Plus server
HPE ProLiant DL380 Gen10 server
HPE ProLiant DL385 Gen10 Plus v2 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 3 October 12, 2023 A new fix has been added to the Resolution section. 2 December 20, 2021 Additional information and additional platforms have been added to the document. 1 November 2, 2021 Original Document Release. Under certain conditions, HPE Gen10 / Gen10 Plus platforms configured with NVMe drives and running VMware ESXi 7.0 U2 / 7.0 U3 may fail to complete hot plug operations or may experience a Purple Diagnostic Screen (PSOD) during hot plug operations. These issues do not occur when using HPE Gen10 Plus controllers. For example: A server may fail with a PSOD after Kioxia CM6 or CD6 drives are hot added to a system. A drive may fail to be added and presented to VMware ESXi after being physically hot added to an unpopulated slot in the platform. This occurs on any Intel-based HPE Gen10 Plus platforms. A server may fail with a PSOD after a drive is hot removed on a Gen10 server. This occurs when using high-capacity drives (>8TB). The following table sumarizes the known issues per platform: Platform Hot Add Hot Remove Hot Swap Minimum supported BIOS Version HPE ProLiant DL360 Gen10 Plus server HPE ProLiant DL380 Gen10 Plus server x 1.40 HPE Synergy 480 Gen10 Compute Module HPE Synergy 660 Gen10 Compute Module x x 2.42 HPE Synergy 480 Gen10 Plus Compute Module x 1.40 HPE ProLiant DL325 Gen10 Plus v2 server HPE ProLiant DL385 Gen10 Plus v2 server x 2.40 HPE ProLiant DL360 Gen10 Server HPE ProLiant DL380 Gen10 Server x 2.40
Scope
Any of the following HPE Gen10 / Gen10 Plus platforms configured with NVMe drives and running VMware ESXi 7.0 U2 / 7.0 U3: HPE ProLiant DL360 Gen10 Plus server HPE ProLiant DL380 Gen10 Plus server HPE Synergy 480 Gen10 Compute Module HPE Synergy 480 Gen10 Plus Compute Module HPE Synergy 660 Gen10 Compute Module HPE ProLiant DL360 Gen10 Server HPE ProLiant DL380 Gen10 Server HPE ProLiant DL325 Gen10 Plus v2 server HPE ProLiant DL385 Gen10 Plus v2 server
Resolution
To resolve this issue, download and install the following System ROM versions: ROM Flash Universal Firmware Package - HPE ProLiant DL360/DL380 Gen10 Plus (U46) Servers Version 1.76_04-20-2023 (or later) ROM Flash Firmware Package - HPE Synergy 480 Gen10 (I42) Compute Module Version 2.68_07-14-2022 (or later) ROM Flash Firmware Package - HPE Synergy 660 Gen10 (I43) Compute Module Version 2.68_07-14-2022 (or later) ROM Flash Universal Firmware Package - HPE Synergy 480 Gen10 Plus (I44) Compute Module Version 1.66_09-19-2022 (or later) ROM Flash Universal Firmware Package - HPE ProLiant DL325/DL325 v2/DL345 Gen10 Plus (A43) Servers Version 2.58_06-09-2022 (or later) ROM Flash Universal Firmware Package - HPE ProLiant DL365/DL385/DL385 v2 Gen10 Plus (A42) Servers Version 2.58_06-09-2022 (or later) ROM Flash Firmware Package - HPE ProLiant DL380 Gen10 (U30) Servers Version 2.66_05-17-2022 (or later) ROM Flash Firmware Package - HPE ProLiant DL360 Gen10 (U32) Servers Version 2.66_05-17-2022 (or later) Workaround For platforms where the System ROM above cannot be installed; HPE recommends powering down the platform prior to adding, removing, or replacing the NVMe drives. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
