Operational Defect Database
BugZero found this defect 808 days ago.
Data sources
All data on this page is proprietary to BugZero® or gathered from public sources
Hewlett Packard Enterprise | a00121346en_us
Advisory: HPE ProLiant or Synergy Gen10 Servers - Brief CPU Or Network Traffic Loss May Occur Approximately Every 24 Hours On Servers Configured With Intel Xeon Scalable Processors Running Innovation Engine (IE) FW revision 0.2.2.2 Or 0.2.2.3
Last update date:
2/29/2024
Affected products:
HPE Apollo 4200 Gen10 Server
HPE Synergy 480 Gen10 Compute Module
HPE Synergy 660 Gen10 Compute Module
HPE ProLiant BL460c Gen10 Server Blade
HPE ProLiant DL120 Gen10 Server
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL360 Gen10 server
HPE ProLiant DL380 Gen10 server
HPE ProLiant DL560 Gen10 server
HPE ProLiant DL580 Gen10 server
HPE ProLiant ML110 Gen10 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Approximately every 24 hours, on HPE ProLiant or Synergy Gen10 servers utilizing Intel Xeon Scalable Processors, the server may experience a loss of CPU utilization and potentially a drop in network traffic for approximately 50 milliseconds. This can result in dropped network clients.
Scope
This issue impacts HPE ProLiant and Synergy Gen10 servers utilizing Intel Xeon Scalable Processors running the following Innovation Engine (IE) Firmware revisions: 0.2.2.2 0.2.2.3
Resolution
Impacted HPE ProLiant and Synergy servers should be upgraded to Innovation Engine (IE) Firmware revision 0.2.3.0 to avoid this issue: Online ROM Flash for Windows x64 - HPE Gen10 Innovation Engine Firmware for HPE Gen10 Servers ROM Flash Firmware Package - HPE Gen10 Innovation Engine Firmware for HPE Gen10 Servers (VMware) Online ROM Flash for Linux - HPE Gen10 Innovation Engine Firmware for HPE Gen10 Servers This firmware revision will also be available in the next SPP release. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
