Operational Defect Database
BugZero found this defect 803 days ago.
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Hewlett Packard Enterprise | a00121502en_us
Advisory: HPE Network Adapters - On HPE Platforms Running a Microsoft Windows Server OS and Configured With Certain HPE Pensando Distributed Services Platform Cards, The Windows Driver Displays a Yellow Bang When the Host Has 8GB of Memory
Last update date:
2/29/2024
Affected products:
Pensando Offerings
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On HPE servers running a Microsoft Windows Operating System and configured with any of the HPE Pensando Distributed Services Platform Cards listed in the Scope section below; the Windows driver displays an exclamation point (also known as a yellow bang) when the host has 8GB of memory. When this occurs, the driver installation will complete successfully; however, depending on the amount of host memory available, some controller interfaces may reserve more memory per interface than is required and may fail to load, displaying a "code 0xa" error in the Device Manager. The issue is experienced on hosts with 8GB of memory and 6 or more Ethernet interfaces loaded with default settings. The issue severity can be affected by the following interface parameters: Receive buffers. Jumbo packet size. Number of RSS queues.
Scope
Any HPE platform running a Microsoft Windows Server Operating System, and configured with any of the following HPE Pensando Distributed Services Platform Cards: Pensando Distributed Services Platform DSC-100 100Gb 2-port QSFP28 Card (P37690-B21) Pensando Distributed Services Platform DSC-100 Cloud-Service Providers 100Gb 2-port QSFP28 Card (P41852-B21) Pensando Distributed Services Platform DSC-25 10/25Gb 2-port OCP3 Card (P37687-B21) Pensando Distributed Services Platform DSC-25 Cloud-Service Providers 10/25Gb 2-port SFP28 Card (P41849-B21) Pensando Distributed Services Platform DSC-25 Enterprise 10/25Gb 2-port SFP28 Card (P26966-B21)
Resolution
As an alternative, increasing the physical memory to 16GB will alleviate the immediate issue. However, systems hosting Enterprise/cloud software should follow recommendations for suitable amounts of memory per host to enable the expected condition, scale, and performance of the system as a whole. This advisory will be updated when a future driver release resolves this issue. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
