Operational Defect Database
BugZero found this defect 138 days ago.
Data sources
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Hewlett Packard Enterprise | a00122492en_us
Advisory: (Revision) HPE OneView - When Creating a Custom SPP in OneView, the Error Message, "An Unexpected Problem Occurred While Parsing the ServicePack File" Appears
Last update date:
1/3/2024
Affected products:
HPE ProLiant DL360 Gen9 Server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 January 03, 2024 Updated the Resolution with the permanent fix, OneView 6.60.00. 1 March 30, 2022 Original Document Release. If creation of a Custom SPP is attempted on HPE OneView 6.50 and HPE iLO firmware 2.79 files for Windows, and Linux and VMware ESXi are added to the Gen9 Service Pack for ProLiant (SPP) 2021.10.0 baseline, a Custom SPP will be created. However, at the end of the process, it will not list the version information, and the following error message will be displayed: "Create custom firmware bundle using base Service Pack P45315_001_gen9spp-2021_10_0-Gen9SPP2021100_2021_1021_32. Add hotfix firmware-ilo4-2.79-1.1.i386.rpm. Add hotfix CP049646.zip. Add hotfix cp049649.exe. Retrieve information from firmware bundle. Unable to add firmware bundle test.iso. Issue An unexpected problem occurred while parsing the ServicePack file: custom_gen9.iso. Resolution Verify that the file is a valid ServicePack and try again. If the problem persists, try a different ServicePack file."
Scope
HPE OneView 6.50 and Gen9 Service Pack for ProLiant (SPP) 2021.10.0 (also known as ServicePack P45315_001_gen9spp-2021_10_0-Gen9SPP2021100_2021_1021_32) for HPE Gen9 Servers. Note : This only occurs with ProLiant/Synergy Gen9 servers.
Resolution
This issue is corrected by updating to HPE OneView 6.60.00. As a workaround, perform the following steps: Download the SPP iso, "P45315_001_gen9spp-2021.10.0-Gen9SPP2021100.2021_1021.32.iso" for Gen9 Service Pack for ProLiant (SPP) 2021.10.0. Rename the SPP to "Gen9SPP2021100.2021_1021.32.iso". Upload it to OneView and then create the custom SPP. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts.Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
