Operational Defect Database
BugZero found this defect 770 days ago.
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Hewlett Packard Enterprise | a00122765en_us
Advisory: HPE Integrated Lights-Out 5 (iLO 5) - iLO Channel Interface Driver Does not Install in Windows 10 Bare-Metal when Running HPE Smart Update Manager (SUM) 8.9 (or Later)
Last update date:
1/28/2024
Affected products:
No affected products provided.
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
The iLO 5 Channel Interface driver does not install when launching HPE Smart Update Manager (SUM) 8.9 (or later) in Windows 10 bare-metal installations. A manual installation after extraction from the HPE Synergy Service Pack (SSP) is required. This will not occur if a previous version of HPSUM has run on a Windows 10 bare-metal installation. When this occurs the following Installation of iLO Channel Interface Driver failed message will be displayed:
Scope
Any HPE Synergy 480 Gen10 or HPE ProLiant BL460c Gen10 Server Blade running Windows 10 in a bare-metal configuration.
Resolution
As a workaround, manually extract the iLO 5 Channel Interface driver from the HPE Synergy Service Pack . After the installation is completed proceed with updating the server using HPSUM by performing the following: Mount Synergy SSP in Windows 10 and open in file explorer. Double click contents.html document. Search Document for "iLO Channel Interface Driver for Microsoft Windows Server 2016 and 2019:" Determine name of package i.e. CPXXXXX.exe: Go back to File Explorer and open packages folder. Use search bar to locate package previously identified. Double-click and follow prompts to install: After installation is complete, run HPSUM again. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: Proactive Updates Subscription Form. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document
