Operational Defect Database
BugZero found this defect 109 days ago.
Data sources
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Hewlett Packard Enterprise | a00122815en_us
Advisory: (Revision) HPE Edgeline or HPE Apollo - A Black Screen Will Display When Attempting to Install RHEL 8.3 on the Edgeline e920, e920d, e920t or Apollo 4200 Gen10 Plus Configured with Certain NVIDIA GPUs
Last update date:
2/1/2024
Affected products:
HPE Apollo 4200 Gen10 Plus System
HPE Apollo 4200 Gen10 Server
HPE Edgeline e920 Server Blade
HPE Edgeline e920d Server Blade
HPE Edgeline e920t Server Blade
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 4 February 1, 2024 Added the Apollo 4200 Gen10 Plus and NVIDIA L4 24GB PCie Graphics Accelerator. 3 May 23, 2022 Added NVIDIA A40 48GB PCIe Graphics Accelerator for HPE to the Description, Scope and Resolution. 2 May 11, 2022 Added NVIDIA A100 80GB PCIe Graphics Accelerator for HPE as a product that may also cause this issue. 1 April 12, 2022 Original Document Release. A black screen will display when attempting to install Red Hat Enterprise Linux (RHEL) 8.3 on the HPE Edgeline e920, e920d or e920t Server Blades or HPE Apollo 4200 Gen10 Plus, configured with NVIDIA A2 GPU Accelerator, NVIDIA A40 48GB PCIe Graphics Accelerator for HPE, NVIDIA A100 80GB PCIe Graphics Accelerator for HPE or NVIDIA L4 24GB PCie Graphics Accelerator, and the installation will stop. This black screen appears immediately without any warning or error messages after selecting "Install Red Hat Enterprise Linux 8.3."
Scope
Any HPE Edgeline e920, e920d and e920t Server Blade or HPE Apollo 4200 Gen10 Plus, configured with NVIDIA A2 GPU Accelerator, NVIDIA A40 48GB PCIe Graphics Accelerator for HPE, NVIDIA A100 80GB PCIe Graphics Accelerator for HPE or NVIDIA L4 24GB PCie Graphics Accelerator. Note : This issue does not occur if the NVIDIA GPU is not installed on the server.
Resolution
As a workaround, power the server off and back on (power cycle). Then re-install Red Hat Enterprise Linux (RHEL) 8.3 in GUI mode by performing the steps below: 1. Select either of the following options to begin: Stop the installation at the GNU Grand Unified Bootloader (GRUB) menu. OR When booting from the install media, select the "Install Red Hat Enterprise Linux 8.3" to highlight it. Press "e" to edit the Linuxefi boot parameters, as shown below: 2. Before or after the word, "quiet," a word must be typed depending upon the accelator card: For NVIDIA A40 PCIe Graphics Accelerator or NVIDIA A100 80GB PCIe Graphics Accelerator, type "modprobe.blacklist=nouveau\u_" as shown below: For NVIDIA A2 GPU Accelerator, type "nomodeset" as shown below: 3. Press Ctrl+X or F10 to boot to the operating system installation with the new parameter. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts.Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
