Operational Defect Database
BugZero found this defect 118 days ago.
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Hewlett Packard Enterprise | a00123038en_us
Advisory: (Revision) HPE SAS Hard Drives - Certain SAS HDD Models May Encounter Media Errors in the Data Logs that Indicate a Firmware Update Is Necessary
Last update date:
1/23/2024
Affected products:
HPE Mission Critical Hard Drives
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 3 January 23, 2024 Removed AHS information and error examples. 2 July 18, 2022 Added more description for SAS HDD Model Numbers, AL15SExxxxxx and AL14SXxxxxx, including error examples and permanent fixes. 1 April 19, 2022 Original Document Release. Media errors may occur with the SAS Hard Disk Drive (HDD) models listed below in the Scope section. The issue can be seen in the data codes. The issue is cited in the firmware "Release Notes" as follows: The firmware applied the new seek recovery mechanism to improve the level-down condition and highly reduce the media errors from occurring. However, if the HDD firmware versions are earlier than HPD7 for AL14SX or HPD5 for AL15SE, the HDD may fail. The failure can be found in the data of the Integrated Management Logs (IML). Determine if a predictive failure has occurred by opening ILO GUI and selecting the IML information. The following predictive failure message is an example of the error: "Caution,286,107511,0x0013,Drive Array,0x0016,Hardware,02/14/2021 19:20:47,335: Smart Array - Predictive drive is failed: Port 1I Box 1 Bay 20 ACTION:If this drive is not part of a fault-tolerant volume, back up all data before replacing the drive and restore all data afterward (or) If this drive is part of a fault-tolerant volume, do not replace this drive unless the logical drive status is OK."
Scope
Any of the following SAS Hard Disk Drives (HDD) models listed below: AL14SXxxxxx HPE 600GB SAS 12G Enterprise 15K 3yr Wty 512e EH000600JWHPH HDD HPE 900GB SAS 12G Enterprise 15K 3yr Wty 512e EH000900JWHPK HDD HPE 300GB SAS 12G Enterprise 15K 3yr Wty EH000300JWHPL HDD HPE 600GB SAS 12G Enterprise 15K 3yr Wty EH000600JWHPN HDD HPE 900GB SAS 12G Enterprise 15K 3yr Wty EH000900JWHPP HDD AL15SExxxxx HPE 300GB SAS 12G Enterprise 10K 3yr Wty EG000300JWSJP HDD HPE 600GB SAS 12G Enterprise 10K 3yr Wty EG000600JWJNH HDD HPE 1.2TB SAS 12G Enterprise 10K 3yr Wty EG001200JWJNK HDD HPE 1.8TB SAS 12G Enterprise 10K 3yr Wty 512e EG001800JWJNL HDD HPE 2.4TB SAS 12G Enterprise 10K 3yr Wty 512e EG002400JWJNN HDD An example of the AL14SX and EH000900JWHPK HDD model numbers is shown below:
Resolution
HPE strongly recommends updating to the following firmware versions (or later) to prevent potential media errors or predictive failure from occurring. HDD models AL14SXxxxxx Update to HPD7 using the links listed below according to operating system: Windows Online HDD/SSD Flash Component for Windows (x64) - EH000900JWHPK and EH000600JWHPH Drives Online HDD/SSD Flash Component for Windows (x64) - EH000900JWHPP, EH000600JWHPN and EH000300JWHPL Drives Linux Online HDD/SSD Flash Component for Linux (x64) - EH000900JWHPK and EH000600JWHPH Drives Online HDD/SSD Flash Component for VMware ESXi - EH000900JWHPP, EH000600JWHPN and EH000300JWHPL Drives VMware Online HDD/SSD Flash Component for VMware ESXi - EH000900JWHPK and EH000600JWHPH Drives Online HDD/SSD Flash Component for VMware ESXi - EH000900JWHPP, EH000600JWHPN and EH000300JWHPL Drives HDD models AL15SExxxxx Update to HPD5 using the links listed below according to operating system: Windows Online HDD/SSD Flash Component for Windows (x64) - EG001800JWJNL and EG002400JWJNN Drives Online HDD/SSD Flash Component for Windows (x64) - EG000300JWSJP, EG000600JWJNH and EG001200JWJNK Drives Linux Online HDD/SSD Flash Component for Linux (x64) - EG000300JWSJP, EG000600JWJNH and EG001200JWJNK Drives Online HDD/SSD Flash Component for Linux (x64) - EG001800JWJNL and EG002400JWJNN Drives VMware Online HDD/SSD Flash Component for VMware ESXi - EG000300JWSJP, EG000600JWJNH and EG001200JWJNK Drives Online HDD/SSD Flash Component for VMware ESXi - EG001800JWJNL and EG002400JWJNN Drives After updating the HPD firmware if further assistance is needed with this issue, contact your local country HPE Customer Support or log a case via the HPE Support Center. If the HDD firmware is less than version HPD7 for AL14SX or HPD5 for AL15SE, and a predictive failure on IML log, then the HDD will need to be replaced with a spare, the firmware updates for HPD7 or HPD5 may not repair the issue. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts.Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
