Operational Defect Database
BugZero found this defect 730 days ago.
Data sources
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Hewlett Packard Enterprise | a00123725en_us
Advisory: HPE NVMe SSD - FIRMWARE UPDATE REQUIRED: Certain Drives Will Be Shown As Empty Due to Resets and Will Not Be Detected Until a Host Reboot or Power-Cycle Is Performed
Last update date:
2/27/2024
Affected products:
HPE NVMe Mainstream Performance Mixed Use U.3 Static Solid State Drives
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
IMPORTANT : The firmware update detailed below is considered a critical fix and is required to prevent the issue described below. HPE strongly recommends immediate application of this critical fix. Neglecting to perform the required action could leave the server in an unstable condition. By disregarding this notification and not performing the recommended resolution, the customer accepts the risk of incurring future related errors. On the HPE NVMe SSD drive models listed in the Scope section below, the drives may not be detectable until a host reboot or power-cycle. This intermittent issue will show the SSD at zero capacity, or "0GB" capacity, if the cleanup of an aborted command is not done properly.
Scope
Affected models include Add In Cards (AIC - PCIe boards) and Small From Factor U.3 (SFF) drives: AIC - firmware versions prior to EPK76H3Q are affected : 1.6TB MZPLJ1T6HBJR-000H3 Mixed Use AIC HHHL 3.2TB MZPLJ3T2HBJR-000H3 Mixed Use AIC HHHL 6.4TB MZPLJ6T4HALA-000H3 Mixed Use AIC HHHL Mixed Use AIC HHHL U.3 SFF drives - affected firmware varies by model: For model numbers beginning with "MZXL5", firmware versions prior to MPK76H5Q are affected: 800GB MZXL5800HBHQ-000H3 1.6TB MZXL51T6HBJR-000H3 3.2TB MZXL53T2HBLS-000H3 6.4TB MZXL56T4HALA-000H3 12TB MZXL512THALA-000H3 960GB MZXL5960HBHQ-000H3 1.9TB MZXL51T9HBJR-000H3 3.8TB MZXL53T8HBLS-000H3 7.6TB MZXL57T6HALA-000H3 15TB MZXL515THALA-000H3 For model numbers beginning with "MZXLR", firmware versions prior to MPK7625Q are affected: 800GB MZXLR800HBHQ-000H3 1.6TB MZXLR1T6HBJR-000H3 3.2TB MZXLR3T2HBLS-000H3 6.4TB MZXLR6T4HALA-000H3 12TB MZXLR12THALA-000H3 960GB MZXLR960HBHQ-000H3 1.9TB MZXLR1T9HBJR-000H3 3.8TB MZXLR3T8HBLS-000H3 7.6TB MZXLR7T6HALA-000H3 15TB MZXLR15THALA-000H3 For model numbers beginning with "MO00" or "VO00", firmware versions prior to HPK6 are affected: 1.6TB MO001600KWZQP 3.2TB MO003200KWZQQ 1.92TB VO001920KWZQR 3.84TB VO003840KWZQT
Resolution
Download and upgrade the firmware components by using the following hyperlinks for each platform (below): Linux Online NVMe SSD Flash Component for Linux (x64) - MZXL5800HBHQ-000H3, MZXL51T6HBJR-000H3, MZXL53T2HBLS-000H3, MZXL56T4HALA-000H3, MZXL512THALA-000H3, MZXL5960HBHQ-000H3, MZXL51T9HBJR-000H3, MZXL53T8HBLS-000H3, MZXL57T6HALA-000H3 and MZXL515THALA-00H3 Drives Online NVMe SSD Flash Component for Linux (x64) -MZXLR800HBHQ-000H3, MZXLR1T6HBJR-000H3, MZXLR3T2HBLS-000H3, MZXLR6T4HALA-000H3, MZXLR12THALA-000H3, MZXLR960HBHQ-000H3, MZXLR1T9HBJR-000H3, MZXLR3T8HBLS-000H3, MZXLR7T6HALA-000H3 and MZXLR15THALA-000H3 Drives Online NVMe SSD Flash Component for Linux (x64) - VO001920KWZQR and VO003840KWZQT Drives Online NVMe SSD Flash Component for Linux (x64) - MZPLJ1T6HBJR-000H3, MZPLJ3T2HBJR-000H3 and MZPLJ6T4HALA-000H3 Drives Online NVMe SSD Flash Component for Linux (x64) - MO001600KWZQP and MO003200KWZQQ Drives Windows Online NVMe SSD Flash Component for Windows (x64) - MZXL5800HBHQ-000H3, MZXL51T6HBJR-000H3, MZXL53T2HBLS-000H3, MZXL56T4HALA-000H3, MZXL512THALA-000H3, MZXL5960HBHQ-000H3, MZXL51T9HBJR-000H3, MZXL53T8HBLS-000H3, MZXL57T6HALA-000H3 and MZXL515THALA-0 Drives Online NVMe SSD Flash Component for Windows (x64) - MZXLR800HBHQ-000H3, MZXLR1T6HBJR-000H3, MZXLR3T2HBLS-000H3, MZXLR6T4HALA-000H3, MZXLR12THALA-000H3, MZXLR960HBHQ-000H3, MZXLR1T9HBJR-000H3, MZXLR3T8HBLS-000H3, MZXLR7T6HALA-000H3 and MZXLR15THALA-0 Drives Online NVMe SSD Flash Component for Windows (x64) - VO001920KWZQR and VO003840KWZQT Drives Online NVMe SSD Flash Component for Windows (x64) - MZPLJ1T6HBJR-000H3, MZPLJ3T2HBJR-000H3 and MZPLJ6T4HALA-000H3 Drives Online NVMe SSD Flash Component for Windows (x64) - MO001600KWZQP and MO003200KWZQQ Drives VMware Online NVMe SSD Flash Component for VMware ESXi - MZXL5800HBHQ-000H3, MZXL51T6HBJR-000H3, MZXL53T2HBLS-000H3, MZXL56T4HALA-000H3, MZXL512THALA-000H3, MZXL5960HBHQ-000H3, MZXL51T9HBJR-000H3, MZXL53T8HBLS-000H3, MZXL57T6HALA-000H3 and MZXL515THALA-00H3 Drives Online NVMe SSD Flash Component for VMware ESXi - MZXLR800HBHQ-000H3, MZXLR1T6HBJR-000H3, MZXLR3T2HBLS-000H3, MZXLR6T4HALA-000H3, MZXLR12THALA-000H3, MZXLR960HBHQ-000H3, MZXLR1T9HBJR-000H3, MZXLR3T8HBLS-000H3, MZXLR7T6HALA-000H3 and MZXLR15THALA-000H Drives Online NVMe SSD Flash Component for VMware ESXi - VO001920KWZQR and VO003840KWZQT Drives Online NVMe SSD Flash Component for VMware ESXi - MZPLJ1T6HBJR-000H3, MZPLJ3T2HBJR-000H3 and MZPLJ6T4HALA-000H3 Drives Online NVMe SSD Flash Component for VMware ESXi - MO001600KWZQP and MO003200KWZQQ Drives RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts.Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
