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Hewlett Packard Enterprise | a00124896en_us
Advisory: (Revision) HPE SE4011 SATA 6G Read Intensive SFF (2.5in) Solid State Drives (SSDs) - Certain SSDs Running Firmware Versions HPG1, HPG2, HPG3, Or HPG4 May Report False Predictive Failures In the Integrated Management Log (IML)
Last update date:
3/5/2024
Affected products:
HPE Server SATA Hard Drives
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 3 May 02, 2023 The Resolution section has been updated with additional workarounds. 2 August 03, 2022 The Resolution section has been updated with the firmware version containing the solution. 1 June 14, 2022 Original document release. For any HPE SATA 6G Read Intensive SFF (2.5in) Solid State Drives (SSDs) listed in the Scope section below, in rare instances, a false predictive failure may be reported in the Integrated Management Log (IML). Additional information is collected in the smart attribute log. When this issue occurs, the smart attribute log ID 180 (End to End Error Detection / Correction Rate) will report a worst value lower than the threshold value. As a result, a predictive failure is reported to the RAID controller. Note: In the above example, the smart attribute log ID 180 worst value (1) is lower than the threshold value (5). For smart attribute log ID 187 (Reported Uncorrectable Errors), both "value" and "worst" show 100, which indicates that errors were corrected by the SSD firmware algorithm. To collect the smart attribute log, execute the commands shown below. The SSDs need to be configured in HBA mode. For Linux [root@localhost ~]# smartctl -a /dev/sdb For Microsoft Windows To scan the SSDs: C:\Program Files\smartmontools\bin>smartctl --scan Determine the affected SSD device names from the above output. To collect the smart log: C:\Program Files\smartmontools\bin>smartctl -a /dev/< device name > For VMware vSphere # smartctl -d sat --all OR # smartctl -d sat -a /dev/disk/< SSD name > Additional information and examples can be found at the below link. SSD TBW Disclaimer: One or more of the above links redirects outside the HPE website. HPE is not responsible for content outside of its domain. Besides the smart attribute log ID 180, the other values remain as expected. Additionally, the SSDs reporting this predictive failure are considered fully operational. Firmware version HPG3 is no longer available for download.
Scope
In the scenario described above, the following SSDs running firmware versions HPG1, HPG2, HPG3, or HPG4: Description HPE Model Number SKU SKU SKU Spare Part Number HPE 480GB SATA RI SFF SC DS SSD VK000480GWTHA P06194-B21 P06194-H21 P06194-K21 P06571-001 HPE 960GB SATA RI SFF SC DS SSD VK000960GWTHB P06196-B21 P06196-H21 P06196-K21 P06572-001 HPE 1.92TB SATA RI SFF SC DS SSD VK001920GWTHC P06198-B21 P06198-H21 P06198-K21 P06573-001 HPE 3.84TB SATA RI SFF SC DS SSD VK003840GWTHD P06200-B21 P06200-H21 P06200-K21 P06574-001 HPE 480GB SATA RI SFF SC MV SSD VK000480GWTHA P18422-B21 P18422-H21 P18422-K21 P18482-001 HPE 960GB SATA RI SFF SC MV SSD VK000960GWTHB P18424-B21 P18424-H21 P18424-K21 P18483-001 HPE 1.92TB SATA RI SFF SC MV SSD VK001920GWTHC P18426-B21 P18426-H21 P18426-K21 P18484-001 HPE 3.84TB SATA RI SFF SC MV SSD VK003840GWTHD P18428-B21 P18428-H21 P18428-K21 P18485-001 HPE 480GB SATA RI SFF BC MV SSD VK000480GWTHA P40497-B21 P40497-K21 P41522-001 HPE 960GB SATA RI SFF BC MV SSD VK000960GWTHB P40498-B21 P40498-K21 P41523-001 HPE 1.92TB SATA RI SFF BC MV SSD VK001920GWTHC P40499-B21 P40499-K21 P41524-001 HPE 3.84TB SATA RI SFF BC MV SSD VK003840GWTHD P40500-B21 P40500-K21 P41525-001
Resolution
The predictive failure described above can be safely ignored. This issue has been resolved in SSD firmware version HPG4 (or later). HPG4 implements a change in Background Media Scan threshold based on a unique retention characteristic. This change addresses the predictive failure described above. The Background Media Scan runs automatically and it"s an internal SSD process. For any SSDs running firmware versions HPG1, HPG2, or HPG3, and that are reporting the predictive failure, perform the steps shown below. If the SSDs are configured in HBA mode and there are no other RAID volumes on the same array controller: Power cycle (power off and power on) the server to clear the predictive failure. Update to firmware version HPG4 and wait 30 days to complete 3 Background Media Scans to scrub errors. The SSDs may still report a predictive failure during the first 3 runs of the Background Media Scan. Upon completion of the third run of the Background Media Scan, the SSDs will not report the predictive failure. Even if no predictive failures are reported, it is recommended to power cycle (power off and power on) the server again after the third run of the Background Media Scan. IMPORTANT: The SSD firmware cannot be updated if the predictive failure is still reported. The Background Media Scan will start immediately after updating to HPG4. If the Background Media Scan was interrupted during a power cycle, it will resume from the point that was interrupted. If the SSDs are configured in any RAID modes, or a combination of HBA and RAID modes: Contact an HPE support representative to resolve the issue. For any SSDs that do not report the predictive failure, update to firmware version HPG4 (or later). The SSDs may still report a predictive failure during the first 3 runs of the Background Media Scan. Upon completion of the third run of the Background Media Scan, the SSDs will not report the predictive failure. If a predictive failure is reported, refer to the above sections. Even if no predictive failures are reported, it is recommended to power cycle (power off and power on) the server again after the third run of the Background Media Scan. Firmware version HPG4 (or later) can be found at the following links: Online HDD/SSD Flash Component for Linux (x64) Online HDD/SSD Flash Component for Windows (x64) Online HDD/SSD Flash Component for VMware ESXi Contact your local country HPE Customer Support or log a case via the HPE Support Center RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
