Operational Defect Database
BugZero found this defect 675 days ago.
Data sources
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Hewlett Packard Enterprise | a00125644en_us
Advisory: HPE M-Series Switches - A Port Link-up Failure May Occur When an Optically Connected 10/25G Adapter is Power Cycled With ONYX-3.9.3210 or ONYX-3.9.3220
Last update date:
3/2/2024
Affected products:
HPE M-series SN2010M Switch
HPE M-series SN2100M Switch
HPE M-series SN2410M Switch
HPE M-series SN2700M Switch
HPE M-series SN3700M Switch
HPE SN3800M Switch
HPE Storage Switch M-series SN4600M
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
An HPE M-series switch operated with ONYX-3.9.3210 or ONYX-3.9.3220 may experience a 10/25G port fail to completely reach the up state when an optically attached 10/25G adapter is power cycled or rebooted while the switch port remains up. The attached adapter, when power cycled or rebooted, must disable the Tx optical power to create a condition for the M-series switch port to hang when Tx power is re-enabled by the attached adapter. This hung switch port issue can be resolved by performing an “interface ethernet shut/no shut” operation and also resolved by operating the switch with ONYX3.9.2110, ONYX 3.10.2202, and later revisions. This NVIDIA spectrum firmware issue is listed in the Onyx for HPE M-Series Ethernet Switch Release Notes Software Version 3.10.2202 , Bug Fix section, Item 20. In rare cases, the system gets stuck when a peer port goes down. A port link state machine gets stuck issuing remote faults to an attached 10/25G adapter. The port 10/25G speed is not resolved, regardless of the switch port speed configuration of 10G, 25G, auto, or no-autoneg. This issue was introduced in NVIDIA spectrum firmware built into ONYX-3.9.3210 and ONYX-3.9.3220 and operated on a 10/25G port.
Scope
The following HPE StoreFabric M-Series ONYX switches with 10/25G ports and split ports are affected by this advisory: HPE SN2100M 100GbE 16QSFP28 Half Width Switch [Q2F23A] HPE SN2100M 100GbE 8QSFP28 Half Width Switch [Q2F24A] HPE SN2100M 100GbE 16QSFP28 Power to Connector Airflow Half TAA-compliant [R0P75A] HPE SN2100M 100GbE 16QSFP28 Connector to Power Airflow Half TAA-compliant [R0P76A] HPE SN2010M 25GbE 18SFP28 4QSFP28 Switch [Q9E63A] HPE SN2010M 25GbE 18SFP28 4QSFP28 Power to Connector Airflow TAA-compliant [R0P77A] HPE SN2010M 25GbE 18SFP28 4QSFP28 Connector to Power Airflow TAA-compliant [R0P78A] HPE SN2700M 100GbE 32QSFP28 Switch [Q2F21A] HPE SN2700M 100GbE 32QSFP28 Power to Connector Airflow TAA-compliant [R0P71A] HPE SN2700M 100GbE 32QSFP28 Connector to Power Airflow TAA-compliant [R0P72A] HPE SN2700M 100GbE 16QSFP28 Switch [Q6M26A] HPE SN2410M 25GbE 48SFP28 8QSFP28 Switch [Q2F22A] HPE SN2410M 25GbE 48SFP28 8QSFP28 Power to Connector Airflow TAA-compliant [R0P73A] HPE SN2410M 25GbE 48SFP28 8QSFP28 Connector to Power Airflow TAA-compliant [R0P74A] HPE SN2410bM 10GbE 48SFP+ 8QSFP28 Switch [Q6M28A] HPE SN2410M 25GbE 24SFP28 4QSFP28 Switch [Q6M27A] HPE SN2410bM 10GbE 24SFP+ 4QSFP28 Switch [Q6M29A] HPE SN3700cM 100GbE 32QSFP28 Power to Connector (P2C) Airflow Switch [R3B14A] HPE SN4600cM 100GbE 64QSFP28 Power to Connector (P2C) Airflow Switch [R6R24A] HPE SN3700M 200GbE 32QSFP28 Power to Connector (P2C) Airflow Switch [R5Z74A]
Resolution
This issue is resolved in ONYX-3.10.2202 and later versions. After upgrading to ONYX-3.10.2202 or later image, and saving the running configuration, this issue will not occur. Should upgrading to ONYX-3.10.2202 or later image not be in the scope at this time, continuing to operate ONYX-3.9.2110 may be considered. Alternatively, the CLI or WebUI may be used to shut/no shut an affected switch port to recover the operational port up state. (config) # shut Or (config) # no shut RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center
