Operational Defect Database
BugZero found this defect 620 days ago.
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Hewlett Packard Enterprise | a00126857en_us
Advisory: HPE M-Series Switches - Switches Running ONYX-3.10.3004 Firmware Containing 10GbE RJ45 Transceivers (R0R41B) and 1GbE RJ45 Transceivers (JD089B, 453154-B21) Report an Internal Error in Response to the "show interface ethernet" Command
Last update date:
3/2/2024
Affected products:
HPE M-series SN2010M Switch
HPE M-series SN2100M Switch
HPE M-series SN2410M Switch
HPE M-series SN2700M Switch
HPE M-series SN3700M Switch
HPE SN3800M Switch
HPE Storage Switch M-series SN4600M
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
HPE M-Series switches running ONYX-3.10.3004 with 10GbE RJ45 transceivers (R0R41B) or 1GbE RJ45 transceivers (JD089B, 453154-B21), with the default FEC "auto" setting configured, will experience an internal error when attempting to query the status of a port. NOTE : This issue is seen with or without the "json-print" qualifier at the end of the command. Examples: (config) # show interfaces ethernet 1/41 | json-print % An internal error occurred. (config) # show interfaces ethernet 1/41 % An internal error occurred . Specific error messages will be generated in the switch log that display the source of the error. Example of the log file entry: sdkd[11736]: TID 139905798305536: [sdkd.ERR]: SDK LOG MESSAGE: [PORT][phy mode get for port 0x1000d failed (err:unsupported for twisted pair connectors). ] issd[11757]: TID 140585853650688: [issd.ERR]: NPAPI_ERR: err FsCfaHwGetInterfaceFec Failed to get fec for iss index [353], SDK error is [34, Operation Unsupported] The ISS index shown above (in this case, [353]) is dependent upon the switch port.
Scope
The following HPE StoreFabric M-Series ONYX switches with 10/25G ports and split ports are affected by this issue: HPE SN2100M 100GbE 16QSFP28 Half Width Switch (Q2F23A) HPE SN2100M 100GbE 8QSFP28 Half Width Switch (Q2F24A) HPE SN2100M 100GbE 16QSFP28 Power to Connector Airflow Half TAA-compliant (R0P75A) HPE SN2100M 100GbE 16QSFP28 Connector to Power Airflow Half TAA-compliant (R0P76A) HPE SN2010M 25GbE 18SFP28 4QSFP28 Switch (Q9E63A) HPE SN2010M 25GbE 18SFP28 4QSFP28 Power to Connector Airflow TAA-compliant (R0P77A) HPE SN2010M 25GbE 18SFP28 4QSFP28 Connector to Power Airflow TAA-compliant (R0P78A) HPE SN2700M 100GbE 32QSFP28 Switch (Q2F21A) HPE SN2700M 100GbE 32QSFP28 Power to Connector Airflow TAA-compliant (R0P71A) HPE SN2700M 100GbE 32QSFP28 Connector to Power Airflow TAA-compliant (R0P72A) HPE SN2700M 100GbE 16QSFP28 Switch (Q6M26A) HPE SN2410M 25GbE 48SFP28 8QSFP28 Switch (Q2F22A) HPE SN2410M 25GbE 48SFP28 8QSFP28 Power to Connector Airflow TAA-compliant (R0P73A) HPE SN2410M 25GbE 48SFP28 8QSFP28 Connector to Power Airflow TAA-compliant (R0P74A) HPE SN2410bM 10GbE 48SFP+ 8QSFP28 Switch (Q6M28A) HPE SN2410M 25GbE 24SFP28 4QSFP28 Switch (Q6M27A) HPE SN2410bM 10GbE 24SFP+ 4QSFP28 Switch (Q6M29A) HPE SN3700cM 100GbE 32QSFP28 Power to Connector (P2C) Airflow Switch (R3B14A) HPE SN4600cM 100GbE 64QSFP28 Power to Connector (P2C) Airflow Switch (R6R24A) HPE SN3700M 200GbE 32QSFP28 Power to Connector (P2C) Airflow Switch (R5Z74A)
Resolution
Before or after upgrading to ONYX-3.10.3004, users are asked to disable the FEC "auto" setting on ports that have 10Gbe RJ45 transceivers (R0R41B) or 1GbE RJ45 transceivers (JD089B, 453154-B21), using the following commands: NOTE : Changing the setting will cause the port to bounce; therefore a maintenance window is recommended. (config) # no interface ethernet 1/41 fec-override no-fec force # A contiguous range of ports may be specified (config) # write mem Run the "show interfaces" command, shown below, to confirm that "no-fec" is set correctly on all switch ports that contain the specified RJ45 transceivers: (config) # show interfaces ethernet 1/41 Eth1/41: Admin state: Enabled Operational state: Up Last change in operational status: 0:00:06 ago (9 oper change) Boot delay time: 0 sec Description: N/A Mac address: b8:59:9f:6a:06:0c MTU : 9216 bytes (Maximum packet size 9238 bytes) Fec: no-fec #instead of 'auto' Operational Fec: no-fec RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center
