Operational Defect Database
BugZero found this defect 132 days ago.
Data sources
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Hewlett Packard Enterprise | a00128292en_us
Advisory: (Revision) HPE ProLiant 300 Series Servers - Minimum System/Controller Firmware Version To Support Universal Backplane Management 6 (UBM6) and Update of UBM2/3 Firmwares Using fwpkg Files to the Most Recent March MSB 2023 Versions
Last update date:
1/14/2024
Affected products:
HPE ProLiant DL325 Gen10 Plus server
HPE ProLiant DL325 Gen10 Plus v2 server
HPE ProLiant DL345 Gen10 Plus server
HPE ProLiant DL360 Gen10 Plus server
HPE ProLiant DL365 Gen10 Plus server
HPE ProLiant DL380 Gen10 Plus server
HPE ProLiant DL385 Gen10 Plus server
HPE ProLiant DL385 Gen10 Plus v2 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 4 January 9, 2024 Added a note regarding MR controller firmware versions earlier than 52.24.3-4948. 3 July 4, 2023 Added a Note to the Resolution regarding UBM2 and UBM3 PIC PLDM Firmware. 2 May 31, 2023 Updated with latest details for the Broadcom MR controller. 1 November 17, 2022 Original Document Release. In order to support the Universal Backplane Management 6 (UBM6) backplane and have the platform recognized, HPE recommends updating the system and controller minimum firmware version as detailed in the Resolution section below, to align with the Service Pack for ProLiant (SPP) version 2022.09.01.00. The server may experience the following scenarios if the system firmware is NOT flashed to the SPP 2022.09.01.00: UBM6 backplane directly attached to the System Board: Intel platform RBSU: Can recognize HDD, but the backplane displays unknown device when the UBM6 backplane is being attached. Incorrect thermal table on fan control due to failure to recognize UBM6. AMD platform RBSU: for ProLiant DL365/DL385 Gen10 Plus servers, may not be able to recognize HDD, or not able to recognize the correct HDD type. iLO: Unable to recognize HDD. IML may record incorrect behavior when a hot-plug of the HDD is performed. Backplane attached with Microchip SR controller: HDD, backplane and Controller can be recognized in RBSU. Incorrect thermal table on fan control for System ROMs not updated to SPP 2022.09.01.00. UBM6 firmware update is only supported once the Microchip SR controller firmware is updated to SPP 2022.09.01.00. Backplane with Broadcom MR controller attached to the System Board: UBM6 firmware update is only supported once the Broadcom MR controller firmware is updated to SPP 2023.03.00.
Scope
Any of the following servers: HPE ProLiant DL380 Gen10 server. HPE ProLiant DL360 Gen10 server. HPE ProLiant DL380 Gen10 Plus server. HPE ProLiant DL360 Gen10 Plus server. HPE ProLiant DL385 Gen10 Plus server. HPE ProLiant DL365 Gen10 Plus server. HPE ProLiant DL345 Gen10 Plus server. HPE ProLiant DL325 Gen10 Plus server. HPE ProLiant DL325 Gen10 Plus v2 server. HPE ProLiant DL385 Gen10 Plus v2 server.
Resolution
Update the system and controller firmware version according to the following recipes: Gen10 Servers: ProLiant DL380 Gen10 or ProLiant DL360 Gen10. Backplane directly attached to the System Board. Gen10 Gen10 UBM6 Recommended FW requirement SPP 2022.09.01.00 System ROM (U30) 2.68 2.68_07-14-2022 iLO 5 2.72 2.72 Backplane attached with Microchip SmartRAID Gen10 controller (HPE Smart Array P408i-p SR Gen10 Controller, HPE Smart Array P408i-a SR Gen10 Controller, HPE Smart Array E208i-p SR Gen10 Controller, HPE Smart Array E208i-a SR Gen10 Controller, HPE Smart Array P816i-a SR Gen10 Controller, HPE Smart Array SR Gen10 Controllers). Gen10 Gen10 UBM6 Recommended FW requirement SPP 2022.09.01.00 SR controller 5.32 5.32(B) Backplane attached with Broadcom MegaRAID Gen10 controller (HPE MegaRAID MR Gen10 Controller, the following MegaRAID Gen10 Plus controllers are also suported:HPE MR416i-p Gen10 Plus Controller, ,PE MR416i-a Gen10 Plus 12G Controller, HPE MR216i-p Gen10 Plus 12G Controller, HPE MR216i-a Gen10 Plus 12G Controller). Gen10 Gen10 UBM6 Recommended FW requirement MR controller 52.22.3-4650 Gen10 Plus Servers Intel platforms: ProLiant DL380 Gen10 Plus, ProLiant DL360 Gen10 Plus, and others. Backplane directly attached to the System Board. Gen10 Plus Gen10 Plus UBM6 Recommended FW requirement SPP 2022.09.01.00 System ROM (U46) 1.64 1.64_08-11-2022 iLO 5 2.72 2.72 AMD platforms: ProLiant DL385 Gen10 Plus, ProLiant DL365 Gen10 Plus, ProLiant DL345 Gen10 Plus, ProLiant DL325 Gen10 Plus, ProLiant DL325 Gen10 Plus v2 server and ProLiant DL385 Gen10 Plus v2 server. Backplane directly attached to the System Board. Gen10 Plus and Gen10 Plus v2 Gen10 Plus and Gen10 Plus v2 UBM6 Recommended FW requirement SPP 2022.09.01.00 System ROM (A42/A43) 2.60 2.60_08-11-2022 iLO 5 2.72 2.72 Backplane attached with Microchip SmartRAID Gen10 Plus controller (HPE SR932i-p Gen10 Plus controller, HPE SR416i-a Gen10 Plus controller, HPE SR Gen10 Plus Controller). Gen10 Plus and Gen10 Plus v2 Gen10 Plus and Gen10 Plus v2 UBM6 Recommended FW requirement SPP 2022.09.01.00 SR controller 03.01.14.062 03.01.14.062 Backplane attached with Broadcom MegaRAID Gen10 Plus controller (HPE MR416i-p Gen10 Plus Controller, HPE MR416i-a Gen10 Plus 12G Controller, HPE MR216i-p Gen10 Plus 12G Controller, HPE MR216i-a Gen10 Plus 12G Controller). Gen10 Plus and Gen10 Plus v2 Gen10 Plus and Gen10 Plus v2 UBM6 Recommended FW requirement MR controller 52.22.3-4650 Note: The updates for UBM2 and UBM3 PIC PLDM Firmware are not included in the most recent SPP versions, use the "Update Firmware" option in iLO GUI to upgrade these components: Firmware Package - UBM2 Backplane PIC PLDM Firmware for Gen10/Gen10P/Gen11 Servers Firmware Package - UBM3 Backplane PIC PLDM Firmware for Gen10/Gen10P/Gen11 servers usage Important Note: There is an issue in firmware versions earlier than 52.24.3-4948 for the MR Controller. Follow the instruction in the following advisory before doing the firmware update: HPE MR Gen10 Plus and Gen11 Storage Controllers - In Rare Instances, The Controller May Not Function After Installing the MR Firmware Update RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
