Operational Defect Database
BugZero found this defect 138 days ago.
Data sources
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Hewlett Packard Enterprise | a00130247en_us
Advisory: (Revision) HPE Apollo 2000 Gen10/Gen10 Plus -"Controller Write Cache Status Changed to Degraded (Error Code: Missing Controller Backup Power Cable)" or " Cache Status: Disabled (Error Code: Missing Controller Backup Power Cable)" Is Observed
Last update date:
1/3/2024
Affected products:
HPE Apollo 2000 Gen10 Plus System
HPE ProLiant XL220n Gen10 Plus Server
HPE ProLiant XL290n Gen10 Plus Server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 3 January 3, 2024 Updated with additional error message in Description 2 August 1, 2023 Updated with Additional information on Gen10/Gen10 Plus and additional examples 1 February 21, 2023 Original document release On an HPE Apollo 2000 Gen10 and Gen10 Plus system, no error log should be observed after performing Cache Data Retention (CDR). However, after creating a RAID with an MR416i-p or P408i-p controller, removing the power supply cable and connecting it back, a "Controller write cache status changed to Degraded (Error Code: Missing Controller Backup Power Cable)" or "Cache Status: Disabled (Error Code: Missing Controller Backup Power Cable)" or "BatteryMissing (Slot=2) Redfish event from/redfish/v1/Systems/1/Storage/DE081000/Controllers/0" log is observed in IML and at POST on a Gen10 Plus system. A "Smart Array-Data in write cache has been lost" log is observed in the IML on a Gen10 system. IML log examples: At Power-On Self-Test (POST): Example for ProLiant XL170r:
Scope
Any HPE Apollo 2000 Gen10 with a ProLiant XL170r creating a RAID with an HPE P408i-p controller. Any HPE Apollo 2000 Gen10 Plus with a ProLiant XL225n/XL220n/XL290n creating a RAID with an HPE MR416i-p or HPE P408i-p controller.
Resolution
This does not impact the operation or functionality of the drives or the system and can be safely ignored. This advisory will be updated if additional information becomes available. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
