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BugZero found this defect 445 days ago.
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Hewlett Packard Enterprise | a00130580en_us
Advisory: HPE M-Series Switches - Switches Running ONYX-3.10.4006 and 3.10.4100 Firmware Displays Incorrect NTP Service Status When Viewed in the CLI and the WebUI
Last update date:
3/2/2024
Affected products:
HPE M-series SN2010M Switch
HPE M-series SN2100M Switch
HPE M-series SN2410M Switch
HPE M-series SN2700M Switch
HPE M-series SN3700M Switch
HPE Storage Switch M-series SN4600M
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
When the Network Time Protocol (NTP) server is properly configured in HPE M-series switches running ONYX-3.10.4006 or 3.10.4100 firmware versions, the switch time is synchronized to the NTP server time and shows the clock display of the actual switch time. However, the CLI and WebUI displays an incorrect NTP service status (see below) and appears as if the NTP is not synchronized and not working. NOTE : This issue does not occur with ONYX versions earlier than 3.10.4006. In the WebUI, the NTP tab shows alert messages of NTP host is configured but not running and Clock is unsynchronized : The CLI show ntp command shows Clock is unsynchronized and No NTP associations present , even though the NTP Server IP address was configured: The CLI show ntp and the WebUI Date and Time display are synchronized to the NTP server, and the switch logging time stamps are accurate. The correct show ntp display is below: The correct WebUI NTP screen is below:
Scope
The following HPE M-Series switches are affected by this advisory: HPE SN2100M 100GbE 16QSFP28 Half Width Switch (Q2F23A) HPE SN2100M 100GbE 8QSFP28 Half Width Switch (Q2F24A) HPE SN2100M 100GbE 16QSFP28 Power to Connector Airflow Half TAA-compliant (R0P75A] HPE SN2100M 100GbE 16QSFP28 Connector to Power Airflow Half TAA-compliant (R0P76A] HPE SN2010M 25GbE 18SFP28 4QSFP28 Switch (Q9E63A] HPE SN2010M 25GbE 18SFP28 4QSFP28 Power to Connector Airflow TAA-compliant (R0P77A] HPE SN2010M 25GbE 18SFP28 4QSFP28 Connector to Power Airflow TAA-compliant (R0P78A] HPE SN2700M 100GbE 32QSFP28 Switch (Q2F21A] HPE SN2700M 100GbE 32QSFP28 Power to Connector Airflow TAA-compliant (R0P71A] HPE SN2700M 100GbE 32QSFP28 Connector to Power Airflow TAA-compliant (R0P72A] HPE SN2700M 100GbE 16QSFP28 Switch (Q6M26A] HPE SN2410M 25GbE 48SFP28 8QSFP28 Switch (Q2F22A] HPE SN2410M 25GbE 48SFP28 8QSFP28 Power to Connector Airflow TAA-compliant (R0P73A] HPE SN2410M 25GbE 48SFP28 8QSFP28 Connector to Power Airflow TAA-compliant (R0P74A] HPE SN2410bM 10GbE 48SFP+ 8QSFP28 Switch (Q6M28A] HPE SN2410M 25GbE 24SFP28 4QSFP28 Switch (Q6M27A] HPE SN2410bM 10GbE 24SFP+ 4QSFP28 Switch (Q6M29A] HPE SN3700cM 100GbE 32QSFP28 Power to Connector (P2C) Airflow Switch (R3B14A] HPE SN4600cM 100GbE 64QSFP28 Power to Connector (P2C) Airflow Switch (R6R24A] HPE SN3700M 200GbE 32QSFP28 Power to Connector (P2C) Airflow Switch (R5Z74A]
Resolution
The NTP synchronization switch time is correct. When NTP is correctly configured, check show clock in the CLI to validate that the time is correct. You can run a test to check the synchronization: Manually set the time incorrectly with NTP synchronized disabled. Enable NTP and observe the NTP synchronized time. This NTP status display issue with ONYX3.10.4006 and 3.10.4100 is resolved in ONYX-3.10.4200 and later versions. Firmware versions earlier than ONYX-3.10.4006 are not affected. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center
