Operational Defect Database
BugZero found this defect 98 days ago.
Data sources
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Hewlett Packard Enterprise | a00130599en_us
Advisory: (Revision) HPE OneView - "Unable to Discover Network Adapter Information because the Data Returned from the Management Processor was not as Expected" Message in HPE OneView on HPE ProLiant DL-Series Servers with iLO 5 or iLO 6
Last update date:
2/21/2024
Affected products:
HPE OneView
HPE ProLiant DL320e Gen8 v2 Server
HPE ProLiant DL360 Gen9 Server
HPE ProLiant DL360e Gen8 Server
HPE ProLiant DL360p Gen8 Server
HPE ProLiant DL380 Gen9 Server
HPE ProLiant DL380e Gen8 Server
HPE ProLiant DL380p Gen8 Server
HPE ProLiant DL385p Gen8 Server
HPE ProLiant DL560 Gen8 Server
HPE ProLiant DL580 Gen8 Server
HPE ProLiant DL580 Gen9 Server
Affected releases:
HPE OneView
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 February 12, 2024 Added iLO 5 and iLO 6 as affected. 1 March 2, 2023 Original Document Release. When adding, or refreshing HPE ProLiant DL-series servers with HPE Integrated Lights-Out 5 (iLO 5) or iLO 6 in HPE OneView, the following error is displayed: Unable to discover network adapter information because the data returned from the management processor was not as expected Below is an example of the message as displayed in HPE OneView: Although this is a generic message, the message may be displayed because iLO 4 is returning invalid UTF-8 characters in the lldp ManagementAddressOID information for the network adapters. This has been observed when the HPE ProLiant DL-series server is attached to an Aruba switch that is advertising TLV/LLDP "Management address." Switch Details output have the following when this occurs: Operating System Details: Switch Details Aruba Switch - Aruba CX 8325 Switch Series Firmware Version: GL.10.10.1000 Switch LLDP Global Configuration LLDP Enabled: : Yes LLDP Transmit Interval : 8 LLDP Hold Time Multiplier : 4 LLDP Transmit Delay Interval : 2 LLDP Reinit Time Interval : 2 LLDP Trap Enabled : Yes TLVs Advertised: Management Address <<<< this is the key value. If access to the switch is not readily available, review the diagnostics logs in HPE OneView from the "Settings -> "View diagnostics tools page". Search for the string "NetworkAdapters". If the search result finds a "JSON parse error: Invalid UTF-8 start byte..." as shown in image below, check the switch to verify if it is advertising "Management address:"
Scope
Any HPE ProLiant DL-series server with iLO 5 or iLO 6 managed by HPE OneView.
Resolution
This is targeted to be resolved in a future version of iLO 5 and iLO 6. As a workaround, turn off lldp select-tlv management-address advertisement with the following command on the Aruba switch: no lldp select-tlv management-address RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
