Operational Defect Database
BugZero found this defect 159 days ago.
Data sources
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Hewlett Packard Enterprise | a00130782en_us
Advisory: (Revision) HPE Gen10 and Gen10 Plus Servers - The HPE Smart Array Controller Firmware Package Version 5.61 Fails to Deploy With the Patch Bundle for Gen10 and Gen10 Plus SPP 2022.09.01.00 on Gen10 and Gen10 Plus Servers Using a Custom SPP
Last update date:
2/13/2024
Affected products:
HPE Apollo 2000 Gen10 Plus System
HPE Apollo 6500 Gen10 Plus System
HPE ProLiant DL120 Gen10 Server
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL20 Gen10 Plus server
HPE ProLiant DL325 Gen10 Plus server
HPE ProLiant DL325 Gen10 Plus v2 server
HPE ProLiant DL325 Gen10 server
HPE ProLiant DL345 Gen10 Plus server
HPE ProLiant DL360 Gen10 Plus server
HPE ProLiant DL360 Gen10 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 5 December 13, 2023 Revised the list of controllers in the Scope section and the list of servers and controllers in the Affected Products list. 4 November 15, 2023 Added SPP 2023.03.00.00 to the Description section, revised the first sentence of the Resolution section, and changed the firmware version to 5.61 in the Description and Resolution sections. 3 October 18, 2023 Changed the Smart Array controller firmware to 6.22 and added SPP 2022.09.01.00 in the first sentence of the Resolution section that resolves the issue. 2 March 16, 2023 Changed the Smart Array Controller Firmware Package to v5.61 in the Title. 1 March 13, 2023 Original Document Release. While performing Patch Bundle for Gen10, Gen10 Plus Service Pack for ProLiant (SPP) 2022.09.01.00 or SPP 2023.03.00.00, flashing with a custom SPP build on Gen10 and Gen10 Plus servers with HPE Smart Array controllers, "Update returned an error or Deployment error" of component HPE_SR_Gen10_5.61_A displays when the installed firmware version is earlier than 5.61. This issue occurs because the minimum version 5.61 of the Smart Array controller firmware components is not present in the Patch Bundle for Gen10 and Gen10 Plus SPP 2022.09.01.00 pre-requisite folder. See the deployment errors in the following images for details.
Scope
Any of the following Smart Array controllers: HPE Smart Array P816i-a SR Gen10 (16 Int Lanes/4GB Cache/SmartCache) 12G SAS Modular LH Controller (869083-B21) HPE Smart Array P408e-p Special Controller HPE Smart Array P408e-p SR Gen10 (8 External Lanes/4GB Cache) 12G SAS PCIe Plug-in Controller HPE Smart Array P408i-a SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS Modular LH Controller (869081-B21) HPE Smart Array P408i-p SR Gen10 (8 Internal Lanes/2GB Cache) 12G SAS PCIe Plug-in Controller (830824-B21) HPE Smart Array E208e-p Special Controller HPE Smart Array E208e-p SR Gen10 (8 External Lanes/No Cache) 12G SAS PCIe Plug-in Controller HPE Smart Array E208i-a Special Controller HPE Smart Array E208i-a SR Gen10 (8 Internal Lanes/No Cache) 12G SAS Modular Controller HPE Smart Array E208i-p Special Controller HPE Smart Array E208i-p SR Gen10 (8 Internal Lanes/No Cache) 12G SAS PCIe Plug-in Controller
Resolution
The Smart Array controller firmware component in Gen10 and Gen10 Plus September MSB 2023 SPP 2023.09.00.00 (or later) resolves this issue. As a workaround, if the above errors are seen, use the following links to download and install the minimum Smart Array controller firmware component version 5.61, and update all of the controllers. Online ROM Flash Component links Online ROM Flash Component for Windows (x64) Online ROM Flash Component for Linux (x64) Online ROM Flash Component for VMware ESXi Firmware Smart Component Installation Instructions Online ROM Flash Component for Windows (x64): Place the Smart Component in a temporary directory. Double-click on the Smart Component. Follow the directions given by the Smart Component. Reboot the system for firmware to take effect immediately. Linux: Updating firmware with rpm installed: Install the firmware rpm using the command, rpm -ivh <rpm_filename> . This extracts the contents of the rpm to the usr/lib/x86_64-linux-gnu location. The CPXXXXXX.scexe script is located in the scexe-compat folder. The actual name of the firmware-smartarray-xxxxxxxxxx-* folder is based on the version of the rpm installed in the first step above. To install firmware, execute ONE of the following commands: ./CPXXXXXX.scexe in the usr/lib/x86_64-linux-gnu/scexe-compat location, (OR) ./setup in the usr/lib/x86_64-linux-gnu/firmware-smartarray-xxxxxxxxxx-* location Updating firmware without installing the rpm: Extract the contents of the rpm using the command: rpm2cpio <rpm_filename>.rpm | cpio -id . This extracts the contents of the rpm to usr folder in the current directory. Navigate to the usr/lib/x86_64-linux-gnu/firmware-smartarray-xxxxxxxxxx-* location and run ./setup to update the firmware. The actual name of the firmware-smartarray-xxxxxxxxxx-* folder is based on the version of the rpm installed in the step above. VMware : Log in as root. (You must be logged in as root to apply the update.) Place the Smart Component zip file in a temporary directory. Unzip the file CPXXXXXX.zip. Ensure that CPXXXXXX.vmexe is executable by using the command, chmod +x CPXXXXXX.vmexe From the same directory, execute the Smart Component. For example, execute ./CPXXXXXX.vmexe Follow the directions given by the Smart Component. After installing the minimum component version, firmware package 5.61 or future released firmware versions can be directly flashed to the controller via iLO without any OS dependency. Flash the firmware package component: Option 1 : Download HPE Smart Array Firmware Package 5.61 and upgrade manually. Firmware package installation instructions Flash the PLDM firmware using any of the following methods: To flash this firmware package, use the following iLOrest command. See iLO Restful Interface tool to download the latest version of the iLOrest tool. Localhost OS example: ilorest flashfwpkg <file_name.fwpkg> Remote example: ilorest flashfwpkg <file_name.fwpkg> --url <iLO6_IP_Address> -u <iLO6_username> -p <iLO6_password> This firmware package can also be installed with the latest version of Smart Update Manager (SUM). Supplemental updates for supported ProLiant servers and options can be done by using SUM, which is found on the Service Pack for ProLiant (SPP) ISO. Place the Service Pack for ProLiant on a USB key using the USB Key Creator Utility. Place the desired firmware packages and components to be updated in the directory \packages on the USB key. Update the firmware and software in the usual manner. Reboot your system for the update to take effect immediately. Flash from iLO GUI. Browse iLO IP using any browser and login using the credential Make sure the PLDM supported adapter is present in the server Go to iLO GUI. Click on Firmware and OS software from left side of the screen. Click on Update Firmware. Click on Choose File , and browse to the supported PLDM file Click on the Flash button. The Update status will be shown at the top, and a log entry can be seen in the Integrated Management Log (IML). Reboot the server for the firmware update to take effect. Option 2 : Relaunch the Patch Bundle for Gen10 Plus SPP 2022.09.01.00 on Gen10 and Gen10 Plus servers using a custom SPP to flash firmware package 5.61 again. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP : For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP : For hints on locating similar documents on HPE.com, refer to the Search Tips document.
