Operational Defect Database
BugZero found this defect 109 days ago.
Data sources
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Hewlett Packard Enterprise | a00130794en_us
Advisory: (Revision) HPE Intel-based Gen11 Servers - System May Stop Responding at "Memory Initialization - Start" During Power-On Self-Test (POST)
Last update date:
2/2/2024
Affected products:
HPE ProLiant DL360 Gen11
HPE ProLiant DL380 Gen11
HPE ProLiant DL380a Gen11
HPE Alletra Storage Server 4110
HPE Alletra Storage Server 4120
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 4 February 1, 2024 Added a Note to the Resolution. 3 January 3, 2024 Replaced "DC power cycle" with "system boot". 2 December 19, 2023 Updated Resolution with permanent fix. 1 March 14, 2023 Original Document Release. Any of the HPE Gen11 servers mentioned in the Scope section below may stop responding "Memory Initialization - Start" on Power-On Self-Test (POST) during system boot. The failure may occur during system boot, and the failure rate is very low.
Scope
Any of the following servers: HPE Alletra 4110 HPE Alletra 4120 HPE ProLiant DL320 Gen11 HPE ProLiant DL360 Gen11 HPE ProLiant DL380 Gen11 HPE ProLiant DL380a Gen11 HPE ProLiant ML350 Gen11
Resolution
This issue has been fixed with Intel SPS version 06.01.04.005.0 or later (Gen11 Server Platform Services (SPS) Release Version: 2.10_11_09_2023 or later). Note: this version of the SPS should be paired with System ROM 2.10 (11/28/2023) or later. To download the latest SPS Firmware, perform the following steps: 1.Click the following link: Hewlett Packard Enterprise Support Center . 2.Enter a product name (e.g., " DL380 Gen11") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 3.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: -Type "SPS" in the search. -Select the Software Type "Firmware" -Select the Subtype "System" -For further filtering if needed select the specific Operating System from the Operating Environment Type. 4.Locate and select the Server Platform Services (SPS) 06.01.04.005.0 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 5.Click Download. Take the steps below to recover the system if the SPS version is older than 06.01.04.005.0: Use a virtual power button selection through iLO or press and hold the Power On/Standby button for more than 4 seconds to power down the server. Power up the system through iLO virtual power button or press the Power On/Standby button. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
