Operational Defect Database
BugZero found this defect 40 days ago.
Data sources
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Hewlett Packard Enterprise | a00130796en_us
Advisory: (Revision) HPE ProLiant DL380a Gen11 Server - System May Enter Standby Mode on Power-On Self-Test (POST) During Warm Reset Cycle
Last update date:
4/10/2024
Affected products:
HPE ProLiant DL380a Gen11
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 April 10, 2024 Updated Resolution with permanent fix. 1 March 14, 2023 Original Document Release. On an HPE ProLiant DL380a Gen11 server, the system may enter standby mode on Power-On Self-Test (POST) during a warm reset cycle. The failure may occur during warm reset cycles and with a low failure rate. When this happens, the system will be shut down and only be on AC power, and the Power On/Standby button LED will be amber.
Scope
Any HPE ProLiant DL380a Gen11 server.
Resolution
If this occurs, re-power on the system through iLO virtual power button or press the Power On/Standby button on the front panel. This issue has been solved with Intel SPS version 06.01.04.005.0 or later (Gen11 Server Platform Services (SPS) Release Version: 2.10_11_09_2023 or later). Note: this version of the SPS should be paired with System ROM 2.10 (11/28/2023) or later. To download the latest SPS Firmware, perform the following steps: 1.Click the following link: Hewlett Packard Enterprise Support Center . 2.Enter a product name (e.g., " DL380 Gen11") in the text search field and wait for a list of Suggested Products to display. From the Suggested Products list displayed, identify the desired product and select it. 3.The page should refresh to display the "DRIVERS AND SOFTWARE" tab and the components that support the selected product. From the "DRIVERS AND SOFTWARE" expandable filter menus on the left side of the page: -Type "SPS" in the search. -Select the Software Type "Firmware" -Select the Subtype "System" -For further filtering if needed select the specific Operating System from the Operating Environment Type. 4.Locate and select the Server Platform Services (SPS) 06.01.04.005.0 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. 5.Click Download. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
