Operational Defect Database
BugZero found this defect 384 days ago.
Data sources
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Hewlett Packard Enterprise | a00131395en_us
Advisory: HPE Multiple Server Platforms - Replacement Smart Carrier Backplanes May Come with Covers Over the Smart Carrier Pins, Resulting in Drives Not Being Detected or Reported as "NON-Authentic" Once Installed
Last update date:
2/22/2024
Affected products:
HPE Apollo r2000 Chassis
HPE ProLiant DL120 Gen10 Server
HPE ProLiant DL120 Gen9 Server
HPE ProLiant DL160 Gen10 server
HPE ProLiant DL160 Gen8 Server
HPE ProLiant DL160 Gen9 Server
HPE ProLiant DL180 Gen10 server
HPE ProLiant DL180 Gen9 Server
HPE ProLiant DL20 Gen10 server
HPE ProLiant DL320e Gen8 Server
HPE ProLiant DL325 Gen10 server
HPE ProLiant DL360 Gen10 server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 May 2, 2023 Added IML Event example to the second scenario. 1 April 11, 2023 Original Document Release. When a replacement drive backplane is installed in any of the servers mentioned in the Hardware Platforms Affected section below, the following may occur: Drive will not be detected. OR Drive may be recognized, but will show as NON-Authentic when it was Authentic before the part replacement. IML Event example: Slot X Smart Array - Drive could not be authenticated as genuine drive. Smart Array will not control the LEDs: Port X Box Y Bay Z OR Drives may be difficult to fully seat all the way or latch into the drive bays. This occurs because the smart carrier backplane may come with covers over the pins, as shown in the following picture:
Scope
Any of the HPE server platforms mentioned in the Hardware Platforms Affected section below, configured with any of the Smart Carrier backplanes.
Resolution
To resolve the issue, remove the plastic cover from the smart carrier pins next to each drive socket on the backplane prior to installing the backplane. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
