Operational Defect Database
BugZero found this defect 402 days ago.
Data sources
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Hewlett Packard Enterprise | a00131491en_us
Advisory: HPE ProLiant DX380 Gen10 Plus 24SFF Server - Drives May Be Displayed in Incorrect Slots in Prism
Last update date:
1/10/2024
Affected products:
HPE ProLiant DX380 Gen10 Plus server
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
On any HPE ProLiant DX380 Gen10 Plus 24SFF server built between September 2022 and January 11, 2023, the drives may be displayed as installed in incorrect slots in Prism due to cabling configuration. To confirm if the server is affected by this issue: Check that the platform model is the ProLiant DX380 Gen10 Plus 24SFF FSC. For AHV: #ipmitool fru For ESXi: #esxcli hardware platform get The Prism hardware page and the command "list_disks" will display the drives in the incorrect slot when compared to their physical location. For example, disk in Box1 will be shown in Box3. The cabling on the node will be incorrect, as shown in the picture:
Scope
This only affects HPE ProLiant DX380 Gen10 Plus 24SFF FSC servers built between September 2022 and January 11, 2023. These servers run the Nutanix operating system.
Resolution
In order to fix this issue, modify the cabling on the MR216P controller to Port1 to Box1 and Port 2 to Box3 as highlighted with the green circle in the following picture: RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
