Operational Defect Database
BugZero found this defect 136 days ago.
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Hewlett Packard Enterprise | a00132759en_us
Advisory: (Revision) HPE StoreOnce Gen3 and Gen4 Backup Systems - Replacing SAS Expander HBA (Spare Part 761879-001) With a Newer SAS Expander HBA (Spare Part 876907-001) Results in a System Alert and Recommends To Downgrade Firmware
Last update date:
1/5/2024
Affected products:
HPE StoreOnce 5100
HPE StoreOnce Systems
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 January 5, 2024 Updated the Resolution section with a fix for HPE StoreOnce Gen4 software version 4.3.7 and later 1 May 31, 2023 Original Document Release Replacing the SAS Expander HBA (Spare P/N: 761879-001) with a newer SAS Expander HBA (Spare P/N: 876907-001) results in a System Alert and recommends downgrading the firmware. This issue only occurs only when the existing SAS expander is replaced. The new SAS expander HBA (P/N: 876907-001), which replaces 761879-001, does not support a downgrade of its firmware. Downgrading the firmware leads to the SAS expander HBA being unusable and can result in a potential data unavailability scenario.
Scope
This advisory applies to the following products: HPE StoreOnce Gen3 Backup Systems BB922A HPE StoreOnce 3520 System BB914A HPE StoreOnce 3540 System BB915A HPE StoreOnce 5100 System HPE StoreOnce Gen4 Backup Systems BB954A HPE StoreOnce 3620 System BB955A HPE StoreOnce 3640 System HPE StoreOnce software versions 4.3.5, 3.18.20 (and earlier) generate this alert. The supported firmware version, when this version was released, is earlier than version 5.15.
Resolution
This issue is fixed in HPE StoreOnce Gen4 software version 4.3.7 and later. Future HPE StoreOnce Gen3 software maintenance release(s) will include a fix for this issue. Two workarounds exist for this issue: Install an rpm patch OR Modify the firmware recipe file Contact HPE StoreOnce Support to implement the workaround. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center
