Operational Defect Database
BugZero found this defect 136 days ago.
Data sources
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Hewlett Packard Enterprise | a00132805en_us
Advisory: (Revision) HPE Multiple Gen10 Plus/Gen11 Server Platforms - RAID Rebuild May Take a Very Long Time to Complete on Servers Running a Windows Server Operating System With Intel Virtual RAID on CPU (VROC) Version 8.0.3.1013(B) (or Earlier)
Last update date:
1/5/2024
Affected products:
HPE Alletra Storage Server 4110
HPE Alletra Storage Server 4120
HPE Synergy 480 Gen11 Compute Module
HPE ProLiant DL110 Gen10 Plus Telco server
HPE ProLiant DL320 Gen11
HPE ProLiant DL360 Gen10 Plus server
HPE ProLiant DL360 Gen11
HPE ProLiant DL380 Gen10 Plus server
HPE ProLiant DL380 Gen11
HPE ProLiant DL380a Gen11
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 January 5, 2024 Updated Resolution with permanent fix. 1 June 2, 2023 Original Document Release. On HPE servers mentioned in the Scope section below that support Intel Virtual RAID on CPU (VROC) with a driver version of 8.0.3.1013(B) or earlier, and running Windows Server 2016, 2019 or 2022, a RAID rebuild may take very long time to complete after a failed hard drive is removed and a new hard drive is inserted. In a case of a RAID 1 with two 1TB hard drives configuration, when one of the 1TB drives fails and is replaced, the RAID rebuild may take as long as 20 or more hours to complete. This is a known issue with the Intel VROC driver, not specific to HPE.
Scope
Any of Intel-based HPE ProLiant Gen10 Plus, ProLiant Gen11, Synergy 480 Gen11 Compute Modules, or HPE Alletra servers mentioned in the Hardware Platforms Affected section below.
Resolution
This issue has been fixed with Intel Virtual RAID on CPU for SATA SSDs for Microsoft Windows 2016, Microsoft Windows Server 2019 and Windows Server 2022 version 8.2.0.2004 (or later). Note: To ensure that you have selected the latest version of the firmware/driver, click the Revision History tab to check if a new version of the firmware/driver is available. For more important information, review the Release Notes tab. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
