Operational Defect Database
BugZero found this defect 159 days ago.
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Hewlett Packard Enterprise | a00133092en_us
Advisory: (Revision) HPE Network Adapters - A Network Outage May Occur With Certain HPE Intel-Based Network Adapters After Installing the Intel i350 Driver v12.18.13.0/12.18.13.0 (B) and HPE Intel E1R Driver v12.18.13.0 For Microsoft Windows Server 2019
Last update date:
12/13/2023
Affected products:
HPE Ethernet 1Gb 2-port 361i Adapter
HPE Ethernet 1Gb 2-port 363i Adapter
HPE Ethernet 1Gb 2-port BASE-T I350-T2V2 Adapter
HPE Ethernet 1Gb 4-port 366i Adapter
HPE Ethernet 1Gb 4-port BASE-T I350-T4V2 Adapter
HPE Ethernet 1Gb 4-port FLR-SFP+ I350-T4V2 Adapter
Intel Adapters for HPE
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 5 December 13, 2023 HPE Intel E1R Driver v12.18.13.0 (B) can be installed with the alternative fix method. 4 December 8, 2023 Additional network adapters were added to the Scope section. Title and description section were updated to provide more clarity to the reader. Resolution was updated with all the required steps. 3 November 14, 2023 New URLs for Official HPE driver components were added to the Resolution section. 2 October 20, 2023 A new fix has been added to the Resolution section. 1 June 12, 2023 Original Document Release. On any HPE ProLiant server running Microsoft Windows Server 2019 and configured with any of the HPE Intel-based network adapters listed in the Scope section below; a network outage may occur when the DmaRemappingCompatible variable is set to "1". When the DmaRemappingCompatible variable is set to "1", the following conditions may be experienced: A network outage with an interruption of the packet transmission without an error event in the Integrated Management Log (IML) or System Event log. Link flapping (link up, link down). The network adapter may be displayed as "disabled" in the Windows Network Connection graphical user interface. After an iPerf test is performed, an event ID "10400" may be shown in the System Event log. This incorrect registry configuration of the DmaRemappingCompatible variable occurs when any of the following driver components is installed: Intel i350 Driver for Windows Server 2019 version 12.18.13.0” (cp051875.exe) Intel i350 Driver for Windows Server 2019 version 12.18.13.0 (B)” (cp052338.exe) HPE Intel E1R Driver for Windows Server 2019 version 12.18.13.0” (cp051857.exe) The following example shows number "2" as the correct default value that should be always displayed for the DmaRemappingCompatible variable in the Windows registry of Microsoft Windows Server 2019:
Scope
Any HPE platform running Microsoft Windows Server 2019 and configured with any of the following HPE Intel-based network adapters: HPE Intel I350-based network adapters Intel I350-T4 Ethernet 1Gb 4-port BASE-T Adapter for HPE (P21106-B21) Intel I350-T4 Ethernet 1Gb 4-port BASE-T OCP3 Adapter for HPE (P08449-B21) HPE Intel E1R-Based network adapters HPE Ethernet 1Gb 2-port 361i Adapter (LOM) HPE Ethernet 1Gb 2-port 363i Adapter (LOM) HPE Ethernet 1Gb 4-port 366i Adapter (LOM) HPE Ethernet 1Gb 2-port BASE-T I350-T2V2 Adapter (652497-B21) HPE Ethernet 1Gb 4-port FLR-T I350-T4V2 Adapter (665240-B21) HPE Ethernet 1Gb 4-port BASE-T I350-T4V2 Adapter (811546-B21) With the following driver components installed: Intel i350 Driver for Windows Server 2019 version 12.18.13.0” (cp051875.exe) Intel i350 Driver for Windows Server 2019 version 12.18.13.0 (B)” (cp052338.exe) HPE Intel E1R Driver for Windows Server 2019 version 12.18.13.0” (cp051857.exe) Note: The network adapter(s) in this document are affected by a naming standard change for HPE products to help customers quickly and easily identify the specific vendor and model while configuring HPE platforms. For more information about the name changes and for identification purposes, refer to the following Customer Notice: HPE Network Adapters - Product Renaming Framework And Plan For HPE Network Adapters
Resolution
To resolve this issue, download and install the following Intel driver version: Intel i350 Driver for Windows Server 2019 Version 12.18.16.0 HPE Intel E1R Driver for Windows Server 2019 Version 12.18.16.0 Note: After installing either of the driver components above and performing a server reboot, the "DmaRemappingCompatible" variable will automatically change from "1" to "2" . Check the "DmaRemappingCompatible" variable in the windows registry to confirm the expected result. Alternative fix to install Intel i350 driver version 12.18.13.0 (C) and HPE Intel E1R Driver version 12.18.13.0 (B) For platforms where the driver the Intel i350 driver version 12.18.13.0 (C) and the HPE Intel E1R Driver version 12.18.13.0 (B) need be installed, perform the following steps: Log in as Administrator or with an account having admin privileges. Execute the Regedit tool. Delete the "DmaRemappingCompatible = 1 " from " Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\e1rexpress\Parameters ". Reboot the system. Download and install the following driver components: Intel i350 driver version 12.18.13.0(C) HPE Intel E1R Driver for Windows Server 2019 Version12.18.13.0(B) Reboot the system. Check the "DmaRemappingCompatible" variable in the windows registry to confirm that this has been set to "2". RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
