Operational Defect Database
BugZero found this defect 18 days ago.
Data sources
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Hewlett Packard Enterprise | a00133453en_us
Advisory: HPE Synergy 480 Gen11 Compute Module - iLO 6 May Fail to Report Drives Installed In the Front Drive Cage When Connected to an HPE SR416ie-m Gen11 Controller
Last update date:
5/2/2024
Affected products:
HPE Compute SR Gen11 Controllers
HPE Synergy 480 Gen11 Compute Module
HPE Integrated Lights-Out 6 (iLO 6)
Affected releases:
HPE Integrated Lights-Out 6 (iLO 6)
Fixed releases:
No fixed releases provided.
Description:
Info
For any HPE Synergy 480 Gen11 compute modules, after a system reboot, HPE Integrated Lights-Out 6 (iLO 6) may fail to report drives installed in the front drive cage when connected to an HPE SR416ie-m Gen11 Controller. The affected drives are visible and accessible from the Operating System and HPE OneView. This is an iLO 6 reporting issue.
Scope
In the scenario described above, any HPE Synergy 480 Gen11 compute modules configured with the following: HPE Integrated Lights-Out 6 (iLO 6) running any firmware versions prior to 1.50. HPE SR416ie-m Gen11 x16 Lanes 4GB Cache SPDM Mezzanine Storage controller running any firmware version. HPE Synergy 480 Gen11 2SFF SAS/SATA/NVMe Premium Drive Cage Kit or HPE Synergy 480 Gen11 4SFF SAS/SATA/NVMe Premium Drive Cage Kit.
Resolution
To avoid this issue, update iLO 6 to version 1.50 (or later). iLO 6 version 1.51 has been included in HPE Synergy Service Pack 2023.10.01. These (or later) versions can be found at the HPE Synergy Software Releases page. If this issue has already occurred, reboot the compute module again. Revision History Document Version Release Date Details 2 May 2, 2024 The Resolution section has been updated with the firmware version containing the solution. 1 June 22, 2023 Original Document Release. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
