Operational Defect Database
BugZero found this defect 49 days ago.
Data sources
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Hewlett Packard Enterprise | a00133758en_us
Advisory: (Revision) HPE Network Adapters - HPE Intel X710-Based Network Adapters May Stop Communicating After a Windows Online Firmware Upgrade Until a Server Reboot Is Completed
Last update date:
4/1/2024
Affected products:
HPE Ethernet 10Gb 2-port FLR-SFP+ X710-DA2 Adapter
HPE Ethernet 10Gb 2-port SFP+ X710-DA2 Adapter
HPE Ethernet Adapters
Intel Adapters for HPE
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 April 1, 2024 A new fix has been added to the Resolution section. 1 July 18, 2023 Original Document Release. On any HPE platform configured with any of the HPE Intel X710-based network adapters listed in the Scope section below; the network adapters may stop communicating, responding or functioning as expected after updating the network adapter firmware with a Windows Online Firmware Upgrade smart component until a server reboot is completed. When this occurs, all open connections are lost. This occurs due to a known compatibility issue between the Intel network adapter driver and the Intel network adapter firmware being installed, where the Intel network adapter driver tries to communicate with the Intel network adapter firmware.
Scope
Any HPE ProLiant platform running a Windows Server Operating System and configured with any of the following HPE Intel X710-based network adapters: Intel X710-DA2 Ethernet 10Gb 2-port SFP+ OCP3 Adapter for HPE (P28778-B21) Intel X710-DA2 Ethernet 10Gb 2-port SFP+ Adapter for HPE (P28787-B21) HPE Ethernet 10Gb 2-port FLR-SFP+ X710-DA2 Adapter (727054-B21) HPE Ethernet 10Gb 2-port SFP+ X710-DA2 Adapter (727055-B21) HPE Ethernet 10Gb 2-port BASE-T X710-T2L OCP3 Adapter (P08455-B21) Note: The network adapter(s) in this document are affected by a naming standard change for HPE products to help customers quickly and easily identify the specific vendor and model while configuring HPE platforms. For more information about the name changes and for identification purposes, refer to the following Customer Notice: HPE Network Adapters - Product Renaming Framework And Plan For HPE Network Adapters
Resolution
To resolve this issue, download and install the following driver components: HPE Intel i40ea Driver for Windows Server 2019 Version 1.18.370.0 (Or Later) HPE Intel i40ea Driver for Windows Server 2022 Version 1.18.370.0 (Or Later) Note: For HPE systems with prior driver versions, a server reboot is required to make the network adapters functional again. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document. https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00133758en_us
