Operational Defect Database
BugZero found this defect 76 days ago.
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Hewlett Packard Enterprise | a00134045en_us
Advisory: (Revision) HPE OneView - Compute Ops Management Settings May Fail with the Error Message, "The Appliance Is Unable to Connect to the Compute Ops Management Console Due to a Missing Certificate (CA024)"
Last update date:
3/5/2024
Affected products:
No affected products provided.
Affected releases:
HPE OneView
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 March 05, 2024 Updated the Resolution to include a certificate for OneView 8.8 or later. 1 August 21, 2023 Original Document Release. During enabling of HPE Compute Ops Management, the edit operation may fail with the message, "The appliance is unable to connect to the Compute Ops Management console due to a missing certificate. (CA024)." This will occur because the certificate HPE Common Cloud Management Root CA C0001 is missing from HPE OneView.
Scope
HPE OneView 8.4 or later.
Resolution
HPE OneView 8.4 to 8.7 To correct this issue in OneView, add the certificate into HPE OneView. Use the Add certificates dialog box and perform the following steps: Select Settings -> Select Security -> Select Certificates -> Manage certificates -> Add the certificate using OneView API for OneView versions 8.4 to 8.7 using the following URL: https://support.hpe.com/unmanagedDoc/display/public/dp00003134en_us/Certificate.txt Note : For OneView versions 8.8 or later, use the certificate identified below. Copy and paste the certificate to upload to the correct OneView application. Once the root certificate addition is completed, retry the edit of the Compute Ops Management settings. HPE OneView 8.8 or Later To correct this issue in OneView versions 8.8 or later, add the CA certificate into HPE OneView by using OneView API Post /rest/appliance/cloud/certificate . For details on calling the API, refer to the HPE Compute Ops Management OneView API documentation found in COM Application Help. Add the OneView certificate by accessing the Add certificates dialog box: • "?" • "REST API reference" • "Settings" • "Compute Ops Management" Use the certificate in the text file that is available in the following URL: https://support.hpe.com/unmanagedDoc/display/public/dp00004083en_us/Certificate.txt Once the root certificate addition is completed, retry the edit of the Compute Ops Management settings. RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
