Operational Defect Database
BugZero found this defect 115 days ago.
Data sources
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Hewlett Packard Enterprise | a00134195en_us
Advisory: (Revision) HPE ProLiant DL345 Gen11 Server - HPE Compute SR932i-p/SR308i-p Gen11 Storage Controller Is Not Displayed in the BIOS/Platform Configuration (RBSU) or ILO Storage Tab After a Server DC Power-Cycle
Last update date:
1/26/2024
Affected products:
HPE ProLiant DL345 Gen11
Affected releases:
No affected releases provided.
Fixed releases:
No fixed releases provided.
Description:
Info
Document Version Release Date Details 2 January 26, 2024 Updated Resolution with permanent fix. 1 August 21, 2023 Original Document Release. On an HPE ProLiant DL345 Gen11 server, when an HPE Compute SR932i-p/SR308i-p Gen11 Storage Controller is installed in the Primary free-height riser (riser PN: P50364-001), after a Server DC Power-Cycle, the array controller is not displayed in the BIOS/Platform Configuration (RBSU) or the iLO storage tab.
Scope
Any HPE ProLiant DL345 Gen11 24SFF Configure-to-order Server (P54206-B21).
Resolution
As a workaround, disconnect the AC power for 10 seconds and then power on the server again to recover the storage array controller. To permanently fix issue, replace the Primary free-height riser cable PN P50364-001 with PN P50364-002 - spare PN P68375-001, and follow the diagram for cable installation: RECEIVE PROACTIVE UPDATES : Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively in your e-mail through HPE Support Alerts. Sign up for Support Alerts at the following URL: HPE Email Preference Center. NAVIGATION TIP: For hints on navigating HPE.com to locate the latest drivers, patches and other support software downloads, refer to the Navigation Tips document. SEARCH TIP: For hints on locating similar documents on HPE.com, refer to the Search Tips document.
